Front Office Assistant Manager (Hotel)

Assistant Front Office Manager Duties and ResponsibilitiesAssign tasks and ensure all staff positions are covered for the duration of shiftAnswer phone inquiries, direct calls and provide basic informationOversee and manage receptionists, and portersAddress complaints and requests with quality customer service skillsRecruit and train new employeesMaintain office equipment such as photocopier, fax machine, telephones etc.Monitor front desk and ensure all employees comply with all procedures and policiesOversee mail deliveries, packages, and couriersPurchase, track, and invoice office suppliesCreate, organize, and maintain rosters for all employeesEnsure front desk is covered at all timesPerform bookkeeping, reservations, and clerical dutiesAssist in planning company events, meetings, luncheons, and employee team building activities or special projects as neededManaging the Room check chart and adminWork hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always "guest readyAssistant Front Office Manager Requirements and QualificationsHigh school degree or equivalent; or certification in management in related field preferred2+ years of previous experience as an Assistant front office manager or a related role preferredProficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)Solid customer service skillsExcellent leadership, team building, and management skillsEncouragement to team and staff; able to mentor and leadExcellent verbal and written communication skillsIn-depth understanding of the industryStrict adherence to company policy and procedures, mission statement, and sales goals"Own transport essential Work shifts