Job Description - Front of House Host (HOT0B9AC) Work LocationsHampton by Hilton Sandton Grayston Corner W Rd N and Grayston Drive Johannesburg 2001Position Purpose To be a passionate, bright-hearted host and highly collaborative member of the guest operations team and maximize customer spend while delivering exceptional brand-specific experiences, mainly in F&B and Front Office but also in other areas of the hotel.
Duties & Key Responsibilities Come to work every day with a smile on your face.Be a reliable and motivated member of the guest operations team.Communicate clearly and constructively with other team members to help deliver great guest experiences in all areas of your hotel.Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times.Always deliver 'fair share' in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in stewarding, housekeeping, and FO.Provide constructive suggestions/feedback to your Line Manager on products, processes, and procedures to contribute to our continuous improvement efforts.Be aware of planned team meetings and learning sessions and attend as required.Show interest in learning something new every day.Participate positively in pre and post-shift briefs and hotel team huddles and apply learning the next day.Volunteer to participate in company campaigns like Travel with Purpose or TM committees.Execute duties as assigned by the Hotel Leadership team.Be open to acquiring new knowledge and skills in areas such as kitchen, HSK, or FO to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression.What will I be doing? Front Office Specifics Organise the 'work area' to be able to deliver brand-specific customer service from welcome to goodbye.Deliver exceptional customer service in all shifts (early, late, night) and enroll Hilton Honors members.Demonstrate an awareness of guest priorities, anticipate needs, build rapport, and resolve guest problems very quickly.Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout).Stay up-to-date in terms of received Guest Feedback (SALT, Social Media).Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service.Duties of a FO Host when scheduled to work in F&B can include order-taking, delivery of any food and/or beverage items, and clearing of tables.F&B Specifics Organise your assigned 'work area' to be able to deliver the pre-service and service tasks effectively & efficiently, in line with our quality and service standards.Constantly maintain your work area clean and tidy.Take time to be a great host, engage in small conversations, actively ask guests you are serving for their feedback.
Immediately take actions to make it right where required.Constantly look for areas of improvement when taking orders and delivering food to guests to further improve guest experience in all our F&B outlets.Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customers in our F&B outlets.Actively upsell our products and provide advice to guests on food recommendations and beverage pairing.After 6 months in the role, decide whether the scope of your role should be extended to Front Office duties & responsibilities.
If the decision is to extend the scope of the role, participate in all respective trainings and complete all assigned e-learning courses within the set deadlines.What are we looking for? A Front of House Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Commitment to delivering high levels of customer service.Flexibility to respond to a range of different work situations.Ability to work on your own or in teams.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous Food and Beverage and/or industry experience.Experience with cash handling.Knowledge of Food Hygiene Regulations.What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and
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