The New England School of Acupuncture (NESA) seeks a Front Desk Administrator to oversee and coordinate routine administrative support for the NESA Treatment Center and is responsible for a variety of activities that may include any of the following:
Patient Experience (80%)
• Make patient appointments
• Manage patient recall system
• Reconcile patient accounts and collect payments
• Interact with patients and respond to inquiries
• Interact with clinical faculty and interns and respond to inquiries
• Maintain a clean, orderly and inviting appearance of the sales and stock areas
• In coordination with the Clinic Operations Administrator and Director of Clinical Education hire, train, and supervise student workers in the Treatment Center
• As required, support NESA's Academic Assistant with coordination of catering and other provisions for events and ceremonies
• Contributes to sustaining and enhancing an inclusive working and learning environment
Record Keeping & Reporting (20%) • Provide timely utilization reports as requested
• Maintain Treatment Center files and records; scan, and photocopy documents.
Requirements: • Minimum of college level coursework
• Excellent communication, time management, interpersonal and organizational skills
• Knowledge of and experience with practice management software or equivalent
• Proficiency with MS Office
• Understanding of patient care protocols, procedures, regulations and standards of care
• Familiarity and fiscal management principles and procedures
• Ability to set priorities and maintain confidential information
• Demonstrated ability to work independently and as part of a team
• Ability to effectively manage multiple ongoing projects, meet deadlines and remain calm and adaptable in stressful situations
Preferred: • Associate's degree
• Working knowledge of the operations and administration of a medical facility
• Experience in dental office or clinic
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Physical Requirements: • Standing, sitting, manual dexterity, ability to move between offices and floors of buildings
• Ability to meet deadlines and perform well under pressure
• Ability to be physically in attendance at designated worksite during scheduled work hours
• Normal range of vision and hearing (with or without correction)
• Ability to lift up to 5-10 lbs.
Apply: Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.
Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.
About Us : Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health- and life-sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our strategic priorities of collaboration, inclusion, success, sustainability, planning, and support. We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan. MCPHS is an Equal Opportunity Employer that celebrates a diverse community . All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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