We are looking for a Front Desk Administrator / Receptionist who is friendly, well-spoken, detail-oriented and thrives under pressure.
Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand.
A friendly, professional, guest-oriented approach is central to the role.ResponsibilitiesWelcome all guests to the store with a friendly, warm and professional attitudeUnderstand and be able to advise guests on all treatments on the menu.Advise clients and sell retail products when WAXITologists are unavailable.Actively promotes and up/cross-sells treatmentsAccurately book appointments and handle changes made to appointmentsHandle guest questions and concerns in a professional and accurate mannerAnswer calls in a friendly professional mannerHandle appointments and appointment remindersCoordinate WAXITologist's schedules and bookingsResponsible for managing store opening and closing proceduresManage and is responsible for stock counts and inventory controlManage customer complaintsAssist with administrative accurate invoice filing and controlsMaintain a clean professional working environment by doing hygiene checksMaintain a clean and organised front desk, as per franchise regulationsMaintain accurate stock levels with the franchiseeCommunicate any staff/guest problems that need attention to the franchiseePerform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to timeRequiredComputer LiterateExceptional communication skills (spoken, telephonic and written)Organised and systematicDetail orientatedPunctualAble to function under pressure in a fast-moving environment