French Customer Service Representative

Job ResponsibilitiesThis individual will be responsible for:Taking inbound and making outbound calls, responding to emails, and otherwise providing technical support to customers.Remaining knowledgeable of existing and new products and accessories.Providing testing support, product overview, and basic technology instructions.Responding to warranty inquiries, replacements, or return requests, and helping refine the warranty process.Assisting the shipping department with parts inventory replenishment, packaging, and shipping replacement parts.Performing product overviews and communicating to the proper department.Occasional travel to customer locations and trade events.QualificationsRequired skills and experience:Proficient on Microsoft Office programs and keyboarding, specifically Outlook.Experience in Automotive Aftermarket is a plus.Detail orientation.Organizational and process skills.Effective communication skills.High level of interpersonal skills to work effectively with others.High level of analytical ability where problems are complex required.Ability to learn in a fast-paced environment required.High level of mechanical aptitude.A desire to learn new technologies and motivation to go above and beyond minimum requirements.
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