French Cs Team Leader

About the Role: Step into a pivotal role where you will lead, train, manage, and motivate a dynamic team in Cape Town, South Africa. You will handle escalations with composure, provide ongoing coaching and training, manage daily schedules, and oversee performance to ensure peak operational efficiency. Foster a positive, fun, and engaging team environment while recognising and rewarding outstanding achievements. Requirements: Bilingual fluency in French and English (written and spoken);Minimum of one year's experience as a Team Leader;Experience in technical support would be advantageous;Positive and open-minded;Eager to learn and achieve goals.Role & Responsibilities: Lead, train, manage, and motivate a team;Provide ongoing coaching and training;Manage daily schedules and oversee performance;Ensure operational efficiency;Handle escalations and maintain composure;Recognise and reward outstanding achievements;Foster a fun and engaging team environment;Communicate effectively with internal teams and clients;Facilitate meetings for operational success;Identify improvements and keep leadership informed.

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