FRAUD TEAM LEAD Location: Cape Town Industry:Fintech The Fraud Team Lead is responsible for overseeing the daily operations of the fraud team. This role ensures the effective monitoring, analysis, and investigation of potential fraud cases while providing guidance and support to the team. The Fraud Team Lead works closely with the Fraud Operations Manager to implement strategies that reduce fraud risk and enhance prevention measures. Key responsibilities include managing team performance, conducting quality assurance reviews, and handling escalated cases, all while ensuring timely and accurate resolution and maintaining the confidentiality of client information. Key Responsibilities: Managing team resources efficiently and effectively, ensuring each Fraud Team member is effectively carrying out their responsibilities and meeting performance expectations daily. Distributing workload for the Fraud Team, to ensure that all fraud cases are handled efficiently and within designated time frames, while creating an environment oriented to trust and open communication. Performing daily, weekly and monthly quality assurance Ensure that all fraud-related client inquiries are promptly addressed and resolved, maintaining strong client and internal and external stakeholder relations. Oversee the efficiency of the various fraud alerts and escalating any non-responsive fraud alerts promptly to the Fraud Operations Manager. Continuously monitor team performance, providing detailed reports to the Fraud Operations Manager on progress, challenges, and outcomes. Timely escalation of any potential fraud risks, excessive fraud alerts and/or other financial crimes to the Fraud Operations Manager to ensure it is attended to and remediated within applicable regulatory timelines. Provide targeted coaching and constructive feedback to Fraud Analysts and Senior Fraud Analysts, fostering their professional growth and ensuring compliance with company policies. Overseeing and engaging in the recruitment, training, and development of Fraud Analyst and Senior Fraud Analyst with clear performance expectations, promoting professional growth and succession planning. Required Skills Relevant tertiary qualification such as a diploma or degree in finance, legal, or related field (Advantage) At least 4-5 years of experience in fraud detection and prevention or financial crime investigation (Essential) At least 1-2 years of experience in a leadership role (Essential) Enhanced knowledge of Fraud (Essential) Enhanced knowledge of Financial Crime, Anti-Money Laundering (AML) and Suspicious Transaction Reports/Suspicious Activity Reports (STR/SAR) directives (Advantage) Technical Proficiency: Competence in using Excel, fraud detection tools, CRM systems, and other relevant software. Should you meet the required skills please respond to this advert
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