Job Requisition ID: R5943
Job DescriptionHello Future Fraud Manager,
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
You will be responsible for: The successful applicant will be looking after the following portfolios: commercial, public-sector banking, merchant services, and Wesbank.Prevent, detect, and investigate fraud.Recovery (as much as possible).Files to be written off against monthly set targets.Effective flow of information to and from SABRIC; the cross-linking of cases across banks; effective intelligence gathering.Provide FRM information timeously when requested; utilise FRM resources where required to extract relevant information by collaborating and communicating with other client service team supervisors to balance client service goals with risk management activity and decisions.Ensure subpoena dates are met; information in response to subpoenas is accurate; complaints are tracked and responded to; complaint responses are accurate; Ombudsman complaints do not result in FNB losses.Reconcile customer account fees, interest, and fraudulent transactions to be reversed the same day the file is received.Develop and maintain a network of experts to ensure communication of solutions, benefits, risks, and innovations in the area of specialisation.Comply with governance in terms of legislative and audit requirements.Effectively prioritise and focus on cases that are likely to yield results by ensuring the team links different cases together and uses tools and processes to full advantage to track down fraudsters.Conduct client awareness and staff training campaigns in order to effectively detect and/or prevent potential fraudulent activities.Ensure effective and efficient fraud monitoring.Keep track of the progress made in investigations by providing accurate input to the monthly CEO report and keep key stakeholders in the loop with respect to the progress in key investigations and effectively keep track of arrests and convictions.Plan and manage performance, skills development, employment equity, talent, and culture of the team in order to improve innovation, achieve efficiencies, and increase competencies.Are you someone who can: Understand the complex world of fraud.Understand the forensic, data, and technology environment.Design and implement fraud strategy.Design and enforce fraud policies and procedures.Lead and guide a team of fraud investigators.Conduct regular risk assessments.We can be a match if you have: Bachelor's degree or higher in finance, law, or related field.CFE qualification.5+ years' experience in a fraud role.2+ years' experience in a managerial role within fraud.Extensive experience designing and implementing fraud strategy.Knowledge of legal and regulatory frameworks related to fraud.Strong data analysis skills.Good skills in Excel, PowerPoint, SAS, etc.Are you interested to take the step? We look forward to engaging with you further. Apply now! Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below. All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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