Time left to apply: End Date: October 22, 2024 (4 days left to apply)
Job Requisition ID: R23353
Job DescriptionHello Future Fraud Consultant!
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: Minimize financial losses to customers by executing detection duties and interventions as soon as fraudulent events have been established.Update customers with required information and explain the process in fraud incidences while supplying required documentation.Actively participate in specialist practice forums to share information and insights across the business.Build objective working relationships with various experts and counterparts within the banking industry and the broader fraud community.Manage the cancellation process for required transaction methods based on product (e.g., card, digital, or accounts) of fraudulent activity by cancelling cards or placing holds on accounts. Provide access to transact once the customer has been identified.Open fraud cases and compile relevant and comprehensive case-related documentation in the required format for the appropriate resolution of fraud cases.Execute fraud detection practices according to the identified fraud event types and manage cases end-to-end from detection to resolution using appropriate guidelines.Analyze transactions and compare transactions and documents to determine authenticity and assign the required customer identification category (find customer not fraud, find customer is fraud, can't find customer) and fraud type.Extract and share insights, trends, and lessons learned from root cause analysis applied in detection to inform further fraud prevention improvements across a wide range of processes and systems.Conduct detection activities and fraud intervention in line with applicable laws and processes to effect quick resolution of fraudulent matters.Compile and communicate accurate and timely reports on fraud cases and track progress made. Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g., SAFPS list) accessed by the fraud community.Liaise with relevant internal and external stakeholders including bureaus and other banks to ensure correct validation of customer information and security checks.Manage personal development to increase own skills and competencies.You will be an ideal candidate if you: Have a Grade 12 (NQF Level 5 will be an advantage).Possess 1-2 years of experience in a customer service/contact center role.Can answer calls and maintain professionalism at all times.Handle inbound calls and assist with chat services.Can work under pressure and remain calm.Can focus and ensure correct details are captured at all times.Liaise with internal and external stakeholders.Are flexible to work in a 24/7 environment.Manage customer expectations effectively.Have effective communication skills.Are focused and vigilant when assisting clients, paying attention to detail.Are analytical in nature.Value speed.Are patient.Possess good listening skills.Have strong time management skills.Are a team player.You will have access to: Opportunities to network and collaborate.A challenging working environment that is progressive and agile.Opportunities to innovate where initiative is taken and owned end-to-end.We can be a match if you are: Adaptable and curious.Capable of analyzing complex data sets.Thrive in a collaborative environment.Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 22/10/24
Should you have any queries, please log it via MyQ.
About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognized rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
#J-18808-Ljbffr