Red Ember Recruitment (PTY) Ltd | Full time
Forecasting and Scheduling AnalystCape Town, South Africa | Posted on 23/10/2024
Red Ember Recruitment is looking for a Forecasting and Scheduling Analyst, in Cape Town, working as part of our Client's Performance Team, dedicated to a specific campaign. You will undertake resource planning activities across the long-, medium-, and short-term time frames. You will be responsible to ensure the creation of accurate plans and the optimal use of resources to deliver sales, financial, and service level targets.
Produce and continually refine business level capacity plans that reflect the campaign's latest sales plans, operating model strategy, productivity aspirations, and target service standards.
These will be prepared through regular interaction with the campaign's Management Team, utilizing available Finance and Marketing inputs, and tracking historical actuals.
These plans should ensure that performance standards are achieved all year round, with any risks being escalated and mitigating actions proposed.
Run scenario planning and make resourcing recommendations that drive the most value out of the in-house and the client's operation.
Create demand forecasts for all customer interaction channels at a weekly, daily, and interval level (where required).
Produce optimal shift patterns to ensure the best possible coverage is delivered while adhering to any relevant employment legislation and considering colleague work-life balance.
Work with the Operational teams to ensure that 'out of office' shrinkage (e.g., holidays) and 'in office' shrinkage (e.g., breaks, briefings) are effectively planned in line with demand profiles.
Monitor and drive real-time performance (within the client's Company), ensuring that the right people are in the right place, at the right time to maximize productivity.
Work in close collaboration with the campaign's real-time team to deliver a 'one team approach' and drive the right performance outcomes across multiple work types and customer groups.
RequirementsPrevious experience of similar WFM roles.
Working knowledge of Microsoft Excel.
Strong numerical and analytical skills.
Exceptional communication and relationship management skills.
#J-18808-Ljbffr