Job Description - Food and Beverage Supervisor (HOT0AZH9)
Job Number:HOT0AZH9
Work Locations:Hampton by Hilton Sandton Grayston, Corner W Rd N and Grayston drive, Johannesburg 2001
A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.
What will I be doing? Come to work every day with a smile on your facePerform all duties of a F&B Host, but take on additional 'supervisor' responsibilitiesBe a role model for others concerning brighthearted brand-specific behavioursAssist Guest Operations Manager and F&B Team Leader in providing a positive work environment to F&B Hosts that allows everyone to thrive and fulfil their potentialPlan your shift, update yourself on relevant information and brief your F&B Hosts at shift beginning accordingly to ensure you and your F&B hosts deliver great guest experiences.Supervise and coach F&B Hosts on the job in delivering brighthearted guest experiences on all your shiftsBe willing to roll up your sleeves and help in other departments during busy periods and as requiredSeek guest feedback on the spot in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences at all timesPlan and train new and existing Front Office and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the F&B Team Leader and Guest Operations ManagerBe a positive and very active contributor in meetings (e.g. Huddles) with the Front Office team to help achieve / maintain a high level of trust & engagementVolunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand AmbassadorEvery 6 months, rotate to a new 'Champion' area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to thisCoach & train 2 – 4 F&B Hosts, as assigned on a rotating six month scheduleIn regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of 'coachees' and suggest development opportunities for them in the coming months.On-board and supervise assigned 'coachee' team members, ensuring execution of agreed development or performance improvement actionsGive praise to high performers on your shifts and show recognition on the spotBe responsible for the management of the entire F&B Operations or assigned F&B outlet in the absence of the F&B Team LeaderHelp in ensuring that all F&B hosts understand their purpose and are fully equipped with the tools, skills, behaviours, and knowledge required to deliver a high quality and brand unique brighthearted F&B guest service.On request of the F&B Team Leader or Guest Operations Manager, hold pre and post shift briefs with the F&B Service team and ensure that learning is applied by all F&B Team Members during the next shiftExecute other duties as assigned by the GM, Guest Operations Manager and F&B Team LeaderAssist as and when needed and as directed by the Guest Operations Manager in the Front Office Department and may have to take on responsibilities during the course of your role in the Front Office Department.What are we looking for? Previous Food and Beverage experienceCommitted to delivering high levels of customer serviceFlexibility to respond to a range of different work situationsAbility to work on your own or in teamsFlexible to work in different departments as and when neededIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in hotel industryPrevious experience in supervising and/or delegationWillingness to develop team members and selfWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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