Ensure that all company policies, procedures and SOPs are adhered to Attend HOD and any other meetings as required Ensure effective communication through attending meetings and imparting information at regularly held staff meetings Performance appraisals/ reviews Prepare, control and submit budgets Plan/ direct and control the department, roster staff Supervise staff effectively Identify training needs and implement training when required Effective control of sales and all beverage stock by working closely with F&B Controller Knows menu items, daily specials and seasonal foods and ensures that departments are aware too Ensure that uniform standards are adhered to Liaise with kitchen regarding changes and passes info to the F&B staff Ensures tables are set in accordance with company standards Maintain excellent and courteous relationships with guests and ensure that guest complaints/ requests are managed timeously Ensure that bills are correctly compiled and presented to guests Exhibits good personal deportment, appearance and attitude in a manner that will enhance guest experience and satisfaction Completes daily void reports, recording and accounting for all negative postings for reporting Responsible for F&B cost percentage figures Report any maintenance defects to the Maintenance Department Maintain highest standard of hygiene within the property Drive and own the consistent implementation of restaurant concept and food offering Design brand relevant food experiences and special events that can be marketed to drive revenue Lead team and concept to ensure memorable guest experience Leadership of front of house team to ensure that: Training is given SOPs, menus and service Team is purposeful and motivated A high performance, respectful culture is created Communication within team is effective Feedback occurs regularly Ensure that staff is well groomed Draft and collate relevant daily, weekly and monthly reporting Any other adhoc duties that may be required MUST HAVE 3 YEARS EXPERIENCE IN FNB MANAGEMENT FOR A 4/5 STAR LODGE/HOTEL. Clear communication skills written and verbal Strategic and creative restaurant operation skills Excellent attention to detail, able to use initiative and interpersonal skills Highly responsible, reliable, proactive and trustworthy Presentable, well-spoken and professional individual Act in good faith & in the best interest of the Company at all times High guest centric approach to ensure overall customer service Positive attitude, Team player, Leader Must be able to work shifts, weekends and holidays
