Job purpose:
To provide support and work in tangent with the Store Manager/Assistant Manager and Admin Manager to ensure store sales targets are met and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company's standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee's terms and conditions of employment.
Key Skills needed: Sales driven.Fantastic customer service skills.Highly motivated and target driven.Excellent selling and communication skills.Mentoring and coaching staff.Ability to work under pressure and handle challenging situations.Conflict Management.Appropriate Computer skills.Key Performance AreasAchieve daily sales targets.Enforce and implement AWESOME customer service to give customers a WOW experience.Attend to unique and individual shopping needs of each customer and always put the Customer first.Adhere to all basic customer service standards.Interact with Store Manager to evaluate sales strategy and results.Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.Ensure that customers receive prompt and relevant service on the sales floor and by telephone.Ensure promotions are executed timeously.Determine customers' requirements and advise on product range, price, and warranties.Demonstrate, explain, and advise on products to customers; sell goods and most importantly add on sales and services.Ensure that goods are correctly priced and displayed.Adhere to all merchandising/layouts and housekeeping standards and schedules.Job DescriptionReport on fast and slow sellers to the Store Manager.Participate in stock takes and stock counts.Minimize stock loss.Minimize expenses in the area of responsibility.Maximize sales in all areas.Protect Company's assets in the area of responsibility.Entry RequirementsMatric Certificate.Must have own or reliable transport to be able to work shifts.Minimum of 1 year within a Retail Environment.GeneralUndertake any other relevant duties requested by Senior Management.Undertake all mandatory and service training as required.Maintain the strict confidentiality of all information.Undertake an appraisal and personal development review regularly.Take responsibility and accountability for being up to date with current SOP's.Co-operate fully in the introduction of any new technology and new methods.
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