Key Accountabilities/Principle ResponsibilitiesEnsure that all station staff carry out and perform their duties strictly in accordance with the contract's Quality Management System encompassing:The MyCiTi RulesCustomer RelationsCash Management ProceduresPassenger Management ProceduresSecurity ProceduresCleaning ProceduresHealth and Safety ProceduresPRIMARY DUTIESComply with start-of-shift, break-in-shift and end-of-shift using the biometrics system and hard copy timesheet procedures and systems.Inform customers of route, timetable and fare system information.Distribute public information communication material.Assist universal access passengers.Be polite and display a passenger friendly attitude at all times (even when not on shift and in uniform).Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols:Monitor fare evasion and fraud control.Clear buses during service and events.Ensure that cards of all passengers are checked and valid.Ensure effective gate control.Register complaints and record incidents in the security occurrence book and report items to the station co-ordinator.Record passenger numbers when required.Provide MyConnect Card product information and knowledge on how the system works.Wayfinding to key destinations in the vicinity of the MyCiti Stations and stops.Queue management at kiosks.Provide all other transport related relevant information such as links to other public transport services such as rail.Operate sliding doors and ensure that they are closed when no services are at the station/platform.Be responsible for passenger queues and layout of tensa barriers in compliance with OHS.Adhere to the prescribed uniform code and name tags at all times.Ensure working areas are kept neat and tidy.Ensure that handover takes place at end of shift.HSEQ compliance, awareness and checklists.Comply with all instructions and requests from station management and supervisors.SECONDARY DUTIESMulti-skilled to provide cashier and validator services.Assist with special events and monitor crowd control.Monitor tap-in and tap-out at entry and exit gates.Co-ordinate operational equipment such as loud hailers, counters and radios if and when required.Any duties as requested by the management from time to time to ensure no disruptions to operations.Applications to be addressed to Alisha Singh: (email protected)
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