Overall Role FunctionThe overall objective of this operations manager role is to effectively manage and oversee the day to day (also nightshift) operations of the depot/plant.
This includes the short term planning and scheduling of daily operations.
This extends from the productivity of drivers and their vehicles; along with the overall maintenance of vehicles; solving queries and so forth, in order to deliver exceptional service within clients' SLA.ResponsibilitiesBudget Control:Creditors -Ensure all invoices and PO's are signed off and submitted to Finance.Follow up on outstanding money Other -Insurance claims, traffic fines, vehicle maintenance Management of driver hours Budget and Resource Planning –Use relevant data and analysis to give input into budget preparation for the division/depot.Client Service:Service Culture – Deliver within SLAPartnership Management – Cultivate objective working relationships with variety of stakeholders (e.g.
HR team, IT, Clients) Client Relationship Management – Daily client interactions on the frontline.Solve challenges and queries to reduce complaints.Operational Execution:Oversee and manage own fleet of vehicles· Schedule maintenanceWeekly checksServicesWashbayBreakdowns (where applicable)Licensing of vehiclesManage diesel consumptionTrip managementLoad trips onto inhouse applicationManage and schedule drivers' working hours Route planningOversee successful loading of goods at clients with all relevant paperworkPlanning and scheduling the overs (old order incomplete from last loading cycle with new orders received Site ManagementManage the washbayManage the workshopManage the dieselOtherInsurance ClaimsAdhoc ProjectsDebrief Paperwork (daily) Reporting:Prepare and submit weekly operational statisticsPrepare and submit weekly financial flash to clientsPrepare, analyse and submit monthly operational statistics Operational Efficiencies: Work with team of drivers to deliver operational efficienciesDelivery of superior quality customer experiences within SLAFleet management Staff Management:Personal DevelopmentManage own development to increase own competencies for the position function and future leadership growth opportunitiesPeople ManagementPlan and manage performance, skills development and team motivation.
Achieve efficiencies and increase competenciesAddress employee's issues or grievancesManagement of drivers performance, i.e.
weekly monitoring of their consumption per km, daily debrief and weekly reports indicating outliers.Driver PDP and licensesManage drivers' leave and overtime (update daily)TeamworkSupport effective teamwork within depot/branch