Job title : Fleet Manager
Job Location : Western Cape, Cape Town
Deadline : December 14, 2024
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Role Overview The Fleet Supervisor will be responsible for overseeing a structured, disciplined fleet management operation, with regular on-site management to ensure drivers are performing to high standards and meeting KPIs. This role entails actively driving change, enforcing protocol, and maintaining a consistent presence across various client sites to support drivers and ensure adherence to company standards. Additionally, the Fleet Supervisor will occasionally handle client trips, using a company vehicle when needed.
Key Responsibilities Fleet and Driver Management Driver Sourcing & Onboarding: Recruit and onboard drivers, subcontractors, and rental drivers as required. Training: Conduct training sessions to ensure drivers understand and meet KPIs, use the company Application effectively, and deliver excellent customer service. Performance Management: Monitor driver performance, implement disciplinary actions when necessary, and support driver retention initiatives. Structured Management: Uphold a disciplined approach across the fleet by enforcing established systems and protocols. Driver Support: Address driver inquiries, manage retention efforts, and provide support at client sites as needed. Vehicle & Fleet Oversight Vehicle Inspections: Conduct regular inspections, ensuring compliance with safety and operational standards. Vehicle Handover and Retrieval: Manage handovers and retrievals, maintaining accurate records and schedules. Fleet Management Protocols: Work closely with the Senior Fleet Manager to ensure that all vehicles meet protocol requirements and operate smoothly. Site Operations: Ensure sufficient driver coverage at all sites, proactively addressing logistical issues. On-Site Management and Client Support Site Visits: Regularly visit various client sites to monitor driver performance, address any on-site issues, and ensure drivers are maintaining KPIs and high service standards. Driver Accountability: Conduct spot checks and provide immediate support to ensure drivers are meeting expectations for professionalism and customer service. Client Relations: Act as a point of contact for on-site client inquiries and concerns, addressing issues in a professional manner. Client Trip Support Client Trips: Handle occasional client transport needs using a company vehicle, ensuring punctuality and excellent service Logistics and Site Coordination Trip Analysis and Booking: Review client trip requests, ensuring proper booking, grouping, and driver assignment. Client and Site Liaison: Act as a point of contact for clients, managing inquiries, handling support tickets, and coordinating with client sites as necessary. Logistics Team Oversight: Supervise the Logistics Specialist team, enforcing KPIs and overseeing schedules, bookings, grouping, and assignments. Client Communication: Professionally handle client inquiries, ensuring satisfaction and timely Management and Process Improvement Team Management: Lead the Logistics Specialists team with a structured, disciplined approach, promoting collaboration and accountability. Project Planning: Develop and lead initiatives to enhance operational efficiency and reduce waste. Process Documentation and Reporting: Document and codify protocols, maintain accurate records, and prepare regular performance reports. System and Structure Development: Drive changes that enhance efficiency, introducing new systems and management protocols as needed. Start-Up Initiatives System Creation: Collaborate with leadership to implement structured systems and protocols. New Ventures: Support expansion initiatives and other projects led by senior management. Training and Onboarding You will receive training from the Operations Team, including Dylan, Cline, and (User). We anticipate you will be fully operational within three weeks, with regular check ins to ensure a smooth transition.
Additional Requirements Highly organized, structured, and disciplined. Strong interpersonal and communication skills for effective client and team interactions. A proactive mindset, able to drive change, enforce protocols, and manage multiple sites and teams effectively.
This Role Offers: A fast-paced, collaborative start-up environment. Opportunities to develop systems and processes within the company. Necessary resources for a hybrid work setup (laptop, cell phone, data, etc.). Use of a company car for client trips and regular site visits.
Transportation / Logistics jobs