Overall Role FunctionThe overall objective of this operations manager role is to effectively manage and oversee the day-to-day (also nightshift) operations of the depot/plant. This includes the short-term planning and scheduling of daily operations. This extends from the productivity of drivers and their vehicles, along with the overall maintenance of vehicles; solving queries and so forth, in order to deliver exceptional service within clients' SLA.This Job will also include a skilled Tautliner to join our team. As a Tautliner, you will play a critical role in ensuring the safe and efficient transportation. Your primary responsibility will be loading and unloading goods, securing the cargo properly, and ensuring its safe delivery to the designated destinations. Additionally, you will be required to inspect and maintain the vehicle to ensure its optimum performance and adherence to safety standards.Responsibilities:Operate a tautliner truck to transport goodsLoad and unload cargo securelyPlan routes and ensure timely deliveriesInspect and maintain vehicle and complete necessary documentationAdhere to traffic laws and safety regulationsCommunicate effectively with dispatchers and customersHandle any unexpected situations or delays during transportBudget Control:Creditors: Ensure all invoices and POs are signed off and submitted to Finance.Follow up on outstanding moneyOther: Insurance claims, traffic fines, vehicle maintenanceManagement of driver hoursBudget and Resource Planning:Use relevant data and analysis to give input into budget preparation for the division/depot.Client Service:Service Culture: Deliver within SLAPartnership Management: Cultivate objective working relationships with a variety of stakeholders (e.g. HR team, IT, Clients)Client Relationship Management: Daily client interactions on the frontline. Solve challenges and queries to reduce complaints.Operational Execution:Oversee and manage own fleet of vehiclesSchedule maintenanceWeekly checksServicesWashbayBreakdowns (where applicable)Licensing of vehiclesManage diesel consumptionTrip managementLoad trips onto in-house applicationManage and schedule drivers' working hoursRoute planningOversee successful loading of goods at clients with all relevant paperworkPlanning and scheduling the overs (old order incomplete from last loading cycle with new orders received)Site Management:Manage the washbayManage the workshopManage the dieselOther Insurance ClaimsAdhoc ProjectsDebrief Paperwork (daily)Reporting:Prepare and submit weekly operational statisticsPrepare and submit weekly financial flash to clientsPrepare, analyse and submit monthly operational statisticsOperational Efficiencies:Work with a team of drivers to deliver operational efficiencies. Delivery of superior quality customer experiences within SLA.Fleet Management:Staff Management:Personal Development: Manage own development to increase own competencies for the position function and future leadership growth opportunitiesPeople Management:Plan and manage performance, skills development and team motivation. Achieve efficiencies and increase competenciesAddress employee's issues or grievancesManagement of drivers performance, i.e. weekly monitoring of their consumption per km, daily debrief and weekly reports indicating outliers.Driver PDP and licensesManage drivers' leave and overtime (update daily)Teamwork:Support effective teamwork within depot/branch.Job Outcomes / KPA's:Finance: Work contributions to bottom line (e.g. increase profits, decrease costs, cash flow)Client: Contribution to client satisfaction levels (internal and external clients)Process: Efficiency, accuracy and reportingPeople: Management contribution supporting, growing and motivating staff to deliver results.Personal: Contribution to team and othersValues:Alignment with the Lieben Values.Lean:Reducing waste and streamlining processes.Authority / Decision Making:Customer and driver problems with limited decision making only, however must ensure prior approval is obtained from relative authority.
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