Fleet Managed Maintenance Contact Centre Team Leader Apply locations: Randburg Time type: Full time Posted on: Posted Yesterday Time left to apply: End Date: October 22, 2024 (5 days left to apply) Job requisition id: R23389 Job Description The Fleet Managed Maintenance Contact Centre Team Leader supervises a team to resolve queries and complete administration duties. The incumbent ensures the team reaches target by monitoring individual performance on a constant basis and coaches the team to give constant real-time support in terms of query resolution. The incumbent must be knowledgeable on all aspects of the Fleet products, processes and systems and be able to work effectively with clients and merchants. An important function of the role is to support the Fleet Maintenance Manager. Manages and reports on cost usage that reflects delivery of planned work within agreed parameters. Promotes diversity within the team. Manages productivity standards, the abandoned call rate, overall call quality and service level of the team. Provides an advisory service and consults with business in order to recommend controls and processes to ensure legislative compliance. Promotes teamwork amongst peers and team members. Participates in planned activities that are appropriate for own and staff development. Manages people performance in the area of responsibility. Manages the business processes for area of responsibility. Ensures continuous process improvement to enable effective operational processes. Ensures an efficient level of administration and query resolution. Creates solutions to meet customer demands. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. Closing Date: 22/10/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce Yourself Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. About Us WesBank is South Africa's leading asset-based finance provider, providing instalment credit, fleet management and related services to individuals, small, medium and large businesses. Transportation is critical to the health of an economy as people need to get to work and goods must be delivered effectively and efficiently. WesBank partners with over 60 local and international manufacturers. This partnership model, which WesBank created more than 40 years ago, remains its key differentiator in the market and its sustainability has been achieved through building a long track record of trust, a passion for maintaining relationships, collaboration, and a desire to go the extra mile for partners and customers. A career at WesBank would enable you to have a meaningful impact on the needs of individuals, small, medium and large companies and the communities where they operate.
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