Fleet Leasing Operations Executive

The Employer: Fleet Leasing/Fleet Management Solutions with the Head Office based in Isando.
EE: African Applicants only as per employers EE policy/requirements
Position - Executive Leasing Operations
Location: Gauteng East Rand
Basic salary plus benefits and full company car benefits
Job Purpose: To lead the leasing operations function within the company, setting the future business growth vision and ensuring all direct and indirect resources are in place optimally aligned and further enhanced to ensure that the overall business goals are achieved. Strategically grow the business and improve its competitive advantage by building appropriate, innovative and customer centric solutions for customers; while providing leadership to the teams on how to continuously improve processes and customer experience. Drive cost efficiencies through the value chain to maximise profitability.
Requirements Completed Matric or equivalentNQF Level 8 Qualification in Finance/Economics/Business Management/Entrepreneurial/LogisticsNQF Level 9 Qualification in Business Management/Leadership or CA(SA) (Advantage)Legal requirements: Six Sigma (Black Belt) – (Advantage)8-10 years' Experience in Fleet Management or Financial Services5+ years' Experience in a Senior Management Position5+ Years Experience in an Executive Position in a similar organization (Advantage)
Key Performance Area / Main Output
Detailed Description / Inputs
Develop and Implement Leasing Operation Strategy Analyse the company's strategy and business plan to determine the relevant deliverables for Leasing Operations
Develop the Leasing Operations strategy from the company's strategy with an emphasis on:
· Global leasing trends
· Telematics and Driver Management
· Optimisation of profit margins
· Types of vehicles
· Releases of vehicles into the market
· Customer Solutions
Define the strategic objectives, measures, and targets for Leasing Operations according to the group strategy
Identify and secure the appropriate resources for the management of Leasing Operations:
· Physical resources
· Financial resources
· Suppliers
· Business partners
· Strategic stakeholders
Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
Create and maintain a climate conducive to performance to ensure that the company delivers against objectives
Develop and implement a balanced scorecard for Leasing Operations to operationalise the strategy
Monitor and measure the performance consistently according to the metrics agreed upon in the SLAs.
Initiate pro-active and corrective actions as required within the allocated time frames
Compile reporting on Leasing Operations' performance at the required intervals reflecting all relevant statistics and performance indicators
Provide feedback to the relevant role players as and when necessary
Manage Leasing Operations Define the objectives for Leasing Operations in accordance with the divisional strategy
Determine the deliverables of Leasing Operations from the objectives
Identify and secure the appropriate resources for the management of Leasing Operations
· Physical resources
· Financial resources
· Suppliers
· Business partners
Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
Create and maintain a climate conducive to performance to ensure that the division delivers against objectives
Develop and implement performance indicators for each department in the Leasing Operations
Develop and implement SLA's and OLA's in collaboration with the relevant role players served by the Leasing Operations
Manage Human Resources Analyse the business plan to determine the applicable deliverables and targets
Determine the human resource requirements, permanent and contractors, according to the expected deliverables
Secure the human resource requirements to ensure that deliverables will be met according to the expected targets
Compile performance plans, including personal development plans, for all relevant staff to ensure optimal performance
Track and monitor performance according to policies and procedures and performance planning documentation
Continuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity level
Conduct performance reviews according to policies and procedures and take corrective actions where necessary
Appraise performance at the end of the performance period according to policies and procedures
Provide feedback to the relevant role players
Develop Business Analyse the global market to determine trends, products and services provided by leasing operations
Conduct surveys to determine the needs and requirements of customers
Identify possible gaps in the current product and service portfolio
Develop new products/services in collaboration with the relevant role players to fill the gaps in products and services
Ensure the viability of new products/services through financial and business modelling
Manage the marketing of the new products/services to ensure market awareness
Integrate the new product/services into the Leasing Operations portfolio
Monitor the usage and viability of the new product/services
Represent AVIS Receive a request for representation and analyse to determine the nature of the representation:
· Negotiating agreements
· Releases
· Industry body interventions
Conduct research to ensure that all relevant aspects are considered both Nationally and Internationally
Represent the organisation at the appropriate Fora and execute the appropriate actions:
· Ensuring that Organisation is not disadvantaged in any way
Compile a report reflecting the outcomes of the representation
Set up a meeting with all relevant role players to discuss the outcomes and action required outputs
Compile action plans to ensure that compliance or objectives are met
Monitor the execution of appropriate actions according to the agreed-upon action plan
Compile an implementation report and distribute it to the relevant role players
Provide High Level Support/Advice Receive and analyse a request to determine the nature and extent of the support/advice to be provided; or
The need for provision of support/advice is identified during the execution of outputs
Diagnose the problem to determine the appropriate action:
· Conduct research to develop a solution
· Escalate the problem to the best possible person for resolution
Provide/develop a solution; or
Escalate the problem to the relevant role players for a solution
Ensure that escalated problems are resolved within the allocated time frame
Ensure that the diagnosed problem is resolved
Monitor the implemented solution for a period in accordance with the impact on the system
Document the solution in accordance with policies and procedures in the standardised format where necessary
Submit the resolution document to the document management system for future reference purposes
Provide feedback to the relevant role players
Manage Risk Identify possible risks during execution of outputs; or
Identify possible risks as a result of research conducted; or
A possible risk is indicated by Internal Audit as a result of auditing
Conduct investigations to determine:
The nature of the risk
The extent of the risk
The possible impact of the risk on the company
Consult the relevant role players with reference to the identified risk
Facilitate workshops, where necessary, to identify possible solutions/actions required to minimise the risk
Document the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risks
Develop a new procedure in accordance with actions taken or amend current procedures
Conduct workshops/meeting with the relevant role players to ensure awareness and to minimise risk
Compile information packs on the risk minimising and distribute to the relevant role players
Monitor operations to ensure that the actions minimised/eradicated risks
Submit all documentation-to-documentation management for archiving
Manage Customer Service Identify the elements of customer behaviour in terms of trends, needs and requirements
Set the appropriate standards and service levels
Manage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be provided
Analyse the customer information in terms of:
· Historic behaviour
· Trends, New and Historic
· Usage or Non-Usage
Manage the development of models utilising the analysed information where necessary
Compile the necessary reports and distribute to the relevant role players for future reference purposes
Recommend rectification/improvement actions in accordance with the analysed information
Adjust/develop new products and services to satisfy customer needs
Provide feedback to the relevant role players
Manage Budget Consult the Leasing Operations strategy to determine requirements in terms of revenue and expenditure
Compile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelines
Monitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictions
Ensure that only authorised overspending is approved according to procedures
Receive the monthly revenue and expenditure statements from Finance and analyse to enable reporting
Review the monthly financial report indicating:
· Revenue generated
· Monthly expenditure
· Variance in terms of budgeted and actual figures
· Savings achieved or budget overspent
Communicate the report with the relevant role players
Consult the relevant role players where overspending took place and take corrective actions to rectify the overspending
Monitor the budget to ensure that figures balance in terms of budgeted and actual figures
Conduct the budget reviews as prescribed by Finance and adjust the budget where necessary
Close the budget at the end of the financial year
Running Leasing Operations to achieve the Strategic Objectives and Targets
Retention of Customers after leases expire
Management of the leasing fleet to be able to sell at profitable levels
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About Ellahi Consulting We at Ellahi Consulting, are committed to deliver sound conceptual thinking and excellent customer centric results from design through to delivery and post implementation support, as fit-for-purpose and practical solutions are important to us. We offer over 20 years of experience within the recruitment, talent management and organisation development domain. Through integrated talent solutions we enable clients to effectively implement strategy through people by sourcing, supporting and coaching new talent and future leaders. We pride ourselves in having a solid results delivery track record, always looking for new and innovative ways to help our clients. We are a B-BBEE Level 1 Business Partner and ensure we adhere to the relevant compliance guidelines put in place by industry bodies. We also believe that knowing yourself is the beginning of all wisdom. We are accredited to use the NBI Brain Profile and numerous Eco-metric Assessments and are able to guide and coach corporate and individual clients alike. Our expert service has already satisfied many of South Africa's leading companies.
WHAT WE DO: Strategic Talent Sourcing Solutions Our integrated talent advisory service enables the implementation of business strategy through people by sourcing, supporting, mapping and coaching talented individuals.
NBI Brain Profiling and Eco-metric assessments Accredited NBI and Eco-metric assessment practitioners provide advisory guidance to augment individual contribution, enhance team success and develop leadership careers.
We offer a wide range of candidate authentication solutions to verify qualifications, criminal records and background information, ensuring peace of mind
Through bespoke solutions we facilitate various talent development tactics and leadership coaching to activate your talent strategy and better equip candidates, graduates, teams and future leaders
We devote our energy to empower individuals and teams to thrive during times of change, strengthening their emotional functioning, optimizing performance and building resilience.

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