Vacancy: Fitment Service InspectorRegion: JohannesburgReporting to: Technical ManagerOverall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required.To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.Duties & Responsibilities:Manage and maintain all allocated resources:Vehicle: Cleanliness, Traffic offences, RoadworthinessTools: Safekeeping of tools are good and serviceableStock: Complete stock take, Resolve all missing stockCell Phone: Devices are operational, Monitor data usageUniform: Maintain uniform, Ensure clean and presentable as per PsiraComplete on the job coaching with technicians where requiredAttend to all complaints when requiredOffer product support onsite and remotely, Dealing with technical and client queriesAssist with fitments when requiredComplete hardware installations to the highest quality and within the required timelinesRepair, Maintain and Installation of Tracking SystemsMaintain fitment qualityAssist with technical evaluations and repairsImplement new fitment techniques (OEM fitment guideline requirement implementation)Specialised fitment techniquesEnsure that personal hygiene is maintained (as per PSIRA)Company uniform in good conditionEnsure familiarity and adherence to applicable company policies and proceduresAttend and take initiative to develop own skillsProviding comprehensive feedback to internal role playersMinimum qualifications and experience:MatricDriver's license (code B)Clear Criminal RecordPsira Grade CTrade test in motor electrical electronics or similar preferredAuto-electricians qualification advantageousAt least 6-10 years' experience in the fitment of vehicle tracking equipmentAttributes:Action orientatedGood fault finding skillsAttention to detailProblem SolvingWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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