Vacancy : Fitment Service Inspector Region : Johannesburg
Reporting to : Technical Manager
Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required
To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.
Duties & Responsibilities: The job holder is required to manage and maintain all allocated resources
Vehicle Cleanliness
Traffic offences
Roadworthiness
ToolsSafekeeping of
tools are good and serviceable
StockComplete stock take
Resolve all missing stock
Cell Phone Devices are operational
Monitor data usage
Uniform Maintain uniform
Ensure clean and presentable as per Psira
Complete on the job coachingWith technicians where required
Attend to all Complaints when required
Offer product support onsite and remotely.
Dealing with technical and client queries
Assist with fitments when required Complete hardware installations to the highest quality and within the required timelines
Repair, Maintain and Installation of Tracking Systems
Maintain fitment qualityAssist with technical evaluations and repairs
Implement new fitment techniques (OEM fitment guideline requirement implementation)
Specialised fitment techniques
Ensure that personal hygiene is maintained (as per PSIRA),Company uniform in good condition
Ensure familiarity and adherence to applicable company policies and procedures
Attend and take initiative to develop own skills Providing comprehensive feedback to internal role playerMinimum qualifications and experience: MatricDriver's license (code B),Clear Criminal RecordPsira Grade CTrade test in motor electrical electronics or similar preferred,Auto-electricians qualification advantageous,At least 6-10 years' experience in the fitment of vehicle tracking equipmentAttributes: Action orientatedGood fault finding skillsAttention to detailProblem SolvingWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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