Job Description PLEASE DON'T APPLY IF YOU DON'T HAVE AT LEAST 3 YEARS RELEVANT EXPERIENCE AND WORKING KNOWLEDGE OF TOURPLAN!
Our client is a leading travel management business with a worldwide presence that specializes in three main areas: inbound and outbound leisure travel, inbound and outbound incentive travel, and inbound and outbound sports tourism.
My client prioritizes its employees and offers various benefits, including medical aid, provident fund, risk benefits, employee wellness programs, fitness offerings, and incentivized earning models.
They also have an in-house canteen, tBucks reward system, learning and development opportunities, educational trips, a hybrid working environment, an open-door policy with leadership, and mentorship programs.
JOB RESPONSIBILITIES The following are the key responsibilities associated with this role: Book reservations for all Touring services requested by both internal and external clients.
Provide quotations and convert private charter requests within the required turnaround time.
Ensure that preferred suppliers offer the best rates for all bookings.
Manage allocated bookings in Tourplan.
Take charge of managing allocated client Touring suppliers.
Ensure that pre-, during-, and post-tour procedures are strictly adhered to as per client Touring standards.
Monitor group numbers and manage specific Scheduled Tour departures and supplier allocations.
Keep in touch with tour guides throughout Scheduled Tours and Private charters.
Manage payments and account queries with suppliers and local agents.
Handle cancellations, client complaints, and emergencies.
Monitor profitability of specific Scheduled Tours on a weekly basis.
Work closely with the product development, sales and marketing teams when required.
Manage personal and shared team MS Outlook mailboxes.
REQUIRED QUALIFICATIONS: Matric / Grade 12 A Travel & Tourism qualification would be preferable.
REQUIRED EXPERIENCE: At least 3 years of group series and FIT experience.
Essential working knowledge of Tourplan.
Excellent knowledge of South Africa, including tourist attractions, seasonality, routes, distances and driving times, places of interest, geography, and transport infrastructure.
REQUIRED SKILLS Strong verbal, telephonic, and written communication skills.
Working knowledge of Microsoft Office Software: including Word, Excel, and Teams.
Excellent interpersonal skills.
Good problem-solving skills.
Excellent organizational and time management skills.
Strong negotiation and liaison abilities.
Strong decision-making ability.
Innovative and proactive.
Attention to detail.
Basic financial knowledge.
Requirements Matric certificate.
Travel & Tourism qualification.
3-5 years of experience in the Tourism Industry.
Knowledge of the Marathon World is essential.
Experience with Tourplan is required.
