Hey! Let me fetch the job description for you...FIT Reservations SpecialistLocation: NewlandsDescription:At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.Role Overview:The FIT Reservations Specialist will ensure that reservations are maximised through the booking, daily follow-up and confirmation of reservations, thereby ensuring maximum room revenue for the Hotel.Key Responsibilities:Handle phone & email enquiries regarding reservations.Process reservations, including cancellations and changes, accurately & efficiently according to procedures in Opera.Update booking systems with new reservations & changes and all channel bookings with the correct information.Ensure detailed billing instructions are added to bookings.Monitor availability and manage overbooking situations, ensuring all special requests and requirements are met.Prepare reports on reservation activity and provide exceptional customer service to clients.Keep abreast of activities/offerings within the Hotel and attempt to upsell these to guests.Resolve any issues or complaints related to reservations.Assist with other administrative tasks and achieve the minimum monthly prescribed targets set by hotel management.Maximise booking revenue and prevent unnecessary revenue loss.Minimum Requirements:You have a Matric Certificate with a Hotel Diploma or Degree and a minimum of 3 years experience in a similar position in a 4*/5* establishment with a basic understanding of revenue management. You must understand how to implement yield management principles and have basic accounting skills. It would help if you were Computer Literate, including MS Office and Opera, with experience in GDS Operating systems and website intranets. You're able to work various shifts when needed.Skills and Attributes:You will demonstrate your reliability and adaptability in a dynamic environment, leveraging your commercial drive to achieve business goals. Your exceptional attention to detail and stress tolerance are crucial as you work under pressure to deliver outstanding results. Your excellent communication skills, customer-focused approach, and teamwork capabilities will ensure exceptional service delivery. You will excel in planning and organising your tasks, using your decision-making and judgment to make informed choices. Your product knowledge of the Hotel will enhance guest experiences and drive customer satisfaction.Application Process:To apply, please click on the apply button and follow the instructions.We are an equal opportunity employer.Only short-listed external applicants will be contacted.
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