FirstRand is Recruiting for an Administrative PostThe role requires you to manage allocation and quality of work within the area of responsibility.
Location: Johannesburg Are you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies.Engage with customers in a professional way as specified in the service standards and ensure customers' needs and expectations are understood in dealing with people processes.Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries.Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval.Comply with governance in terms of legislative and audit requirements.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.Proactively supervise people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information.Track, control, and influence activities with the specific aim to increase and improve operational efficiencies.Collate, manage, and report on daily/weekly/monthly operational progress as aligned to strategic objectives.Ensure appropriate skilling and adequate capacity of team members for adherence to operational and service standards.Manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.Manage personal and team management development to increase own skills and competencies for the Team Leader function and future managerial growth opportunities.You will be an ideal candidate if you: Have Matric.Hold a Diploma or Degree.Are fluent in English and other South African languages.Have a minimum of 2 years experience as a team leader or in a similar role in an insurance contact centre environment, preferably Long-term Insurance.You will have access to: Opportunities to network and collaborate.The closing date for applications is 19 October 2024.
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