FirstRand is Hiring for IT Help Desk TechnicianWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
Location: Randburg As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in: 1st call resolution desktop support experienceVideo conferencing, access request, desktop support, and password reset experience is keySolving IT user queries and problems, providing high-level support on complex problem resolution, advising on newly established systemsKey Responsibilities: Drive business profitability in the context of cost management through Information Technology solutionsIncrease operational efficiency and suggest solutions to enhance cost-effectivenessDeliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions by resolving queries quickly and effectivelyResponsible for the timely and effective response to IT Help Desk user queries and problems through the receipt and logging of issues and the coordination of rapid and appropriate responsesTranslate Business Strategies into actionable goals and execute relevant IT Help Desk initiatives aligned to strategic objectives with specific performance measures and control systems to track progressComply with, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirementsSolve IT Help Desk user queries and problems, provide high-level support on complex problem resolution, advise on newly established systems, and train users, ensuring alignment to SLAs and agreed standardsBalance conflicting priorities and develop new approaches in light of changing business circumstancesManage the incident to completion of IT Help Desk queries by troubleshooting end-user functional issues and resolving or escalating to senior applications administrator / functional / technical support where necessaryManage own development to increase personal competenciesEnsure high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent informationWe can be a match if: Ability to work independently and manage multiple tasks simultaneouslyExcellent communication and collaboration skillsStrong team playerAre you interested in taking the step? We look forward to engaging with you further. Apply now!
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