First Line Technical Support

A well-established company based in Irene is seeking a First Line Technical Support.Duties:Logging Support Calls on Manage Engine Service Desk (ticketing system).Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, W...Requirements:Proven work experience as a First Line Support Technician or Helpdesk Support Technician.Minimum 1 year working experience in a similar role.Must have knowledge of networking and wireless technologies.Hands-on experience with MS Office Suite as well as an ITIL based call logging program.Certification in A+ N+ or relevant field (advantageous).A tertiary qualification in A+ or N+ or relevant field.Competencies:Excellent verbal and written communication skills.Excellent organizational and multitasking skills.A positive attitude and strong work ethic.Customer Service oriented.Professional.Willingness to expand his/her knowledge.A team player with high level dedication.Ability to work under strict deadlines.Computer Literacy:MS Office (Outlook, Excel)
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