First Line Support Technician

Job Description/Duties:· Logging Support Calls on Manage Engine Service Desk (our ticketing system).· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.· Assisting Installers with Installations (Remote Support) if needed.· Escalating Calls to Second Line Support or Vendor.· Data Usage Reports.· Following and Maintaining call logging procedures.· Fault finding reports, incident reports etc.· Adhering to our internal Support SLA.Stay up to date with new solutions and products.
Competencies & skills: Excellent verbal and written communication skills.Excellent organizational and multitasking skills.A positive attitude and strong work ethic.Customer Service orientated.Professional.Willingness to expand his / her knowledge.A team player with high level dedication.Ability to work under strict deadlines.
Knowledge & Experience:Proven work experience as a First Line Support Technician or Helpdesk Support Technician.Minimum 2 year working experience in similar role.Must have a knowledge of networking and wireless technologies.Hands-on experience with MS Office Suite as well as an ITIL based call logging program.Certification in A+ N+ or relevant field (advantageous).
Minimum Requirements:MatricA tertiary qualification in A+ or N+ or relevant field.
Shortlisted applicants will be contacted within 2 weeks, if you donot hear from us by then your application for this position wasunsuccessful, but you have been added to our database for futurevacancies.