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Location: Bellville, Western Cape, South Africa
Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
Manage Business Unit & Business Unit Performance.Manage Implementation of existing & new processes, services & procedures.Strategic Actions – Manage effective streamlining of processes.Manage Productivity, Quality & Work-related Problems.Manage Department Budget.Manage Staffing Process.Manage Individual Training & Development.Manage Individual Performance.Ensure accurate reporting.Resolution of queries on financial reports, control and authorisation accounts.Complaints investigation and resolution.Recommendations regarding exceptional claims decisions in collaboration with death claims consultants and management.Interaction with various departments in and outside of Business Shared Services.Ensure effective management of Service Level Agreements between BSS, NUB, Distribution, Actuarial, Re-insurers, internal doctors. Effective communication to respective role-players.Focused and motivated team.What will make you successful in this role?Qualifications: Grade 12 with Mathematics and/or Accountancy.3 years Degree/ Diploma.Knowledge of the Individual Life Insurance processes and products. Knowledge of death claims processes will be advantageous.Leadership experience in managing a team of agents.Impact of legislation, e.g. FICA, Pension Funds Act. Building and Maintaining RelationshipsCommunicationCore Competencies Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Personal Attributes Communicates effectively - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently
Decision quality - Contributing independently
Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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