A leading forward-thinking, fast growing digital marketing company is currently looking to further expand their dynamic team with a Finnish Call Centre Agent, to join their offices in Johannesburg, South Africa.
As the Finnish Call Centre Agent in Johannesburg, South Africa, you will primarily be responsible for assisting all Finnish users/clients telephonically and providing support.
Your job duties as the Finnish Call Centre Agent in Johannesburg, South Africa will include:
Assists with overflow for English speaking customers (secondary language) Responds to incoming customer queries via all contact mediums (call, live chat and e-mail) Ensures that all communication (in Finnish and English) with our users/clients is of the required/expected quality Ensures that all communication and volume received is dealt with and responded to in the required timeframe and manner Assists internal stakeholders (when necessary) with Finnish translations and/or correspondence Enhances and improves customer experience and relationships Correctly records all communication with our users/clients Job Requirements: 2 – 3 years customer care experience preferably from a high contact environment Must be fluent in Finnish, both written and spoken, preferably as a first language Above average English communication, both written and spoken Must be able to communicate clearly and must have excellent telephonic and written communication ability Intermediate computer literacy (specifically MS Office and internet applications) Moderate typing skill/accuracy, in Primary Language (average 30 WPM with 90% accuracy) Strong attention to detail and distinct ability to identify and solve problems Don't miss out on this awesome Finnish Call Centre Agent job opportunity in Johannesburg, South Africa! Apply now by sending a detailed CV to ******. If you have not received any feedback within 7 days please consider your application unsuccessful.
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