Technical Specialist: Systems Engineer ILocation: Western Cape
Salary: ZAR 300000 - 400000
Role Purpose This role provides essential support and technical assistance to help maintain the functionality and reliability of hardware and systems software. Responsibilities include aiding in the installation, testing, and troubleshooting of various technologies, collaborating with senior team members to diagnose issues, perform repairs, upgrade systems, and maintain both externally and internally sourced hardware and software solutions.
Role Description Adhere to Service Level requirements while installing, maintaining, and supporting the organisation's systems hardware, software, and peripherals.Align to organisational processes, policies, and procedures to deliver timely, high-quality second-level support services.Provide status reporting and issue management to ensure transparency and accountability across the support function.Conduct analysis to design networks that optimise the workflow of business applications effectively.Manage risks related to network and communication operations, ensuring operational integrity and reliability.Ensure continuity across integration projects through strict standards enforcement.Align technology solutions with business strategies to support overall organisational goals.Document and maintain network, hardware, and system software support policies and procedures, ensuring all daily activities, tasks, and system status information are readily available for standard reporting processes.Initiate any actions required to maintain or improve service levels within the organisation.Advise on the communications requirements of installed and planned networked information systems, including security features and performance targets.Investigate and analyse serious faults, implementing solutions to rectify issues.Apply analytical ability to examine technical data, determining effective solutions for complex system requirements.Execute control and management of system hardware and software configurations, including the installation and upgrading of servers and application tools while ensuring version control procedures are observed.Utilise supplier and user documentation to maintain accurate system configurations and user resources.Escalate issues when necessary to ensure minimal disruption to operations.Support and manage vendors to maintain cutting-edge knowledge of emerging technologies and enhance the organisation's image as a leader in technological innovation.Qualifications and Experience Degree or Diploma in Computer Science or Information Systems - (essential)+2 Years experience in IT network/system engineeringGood knowledge of the ICT products and services to be supported.Wide and detailed knowledge of ICT.Good communication skills with an aptitude for dealing with users, colleagues, and suppliers, taking an analytical approach to problem-solving.Good knowledge and understanding of ICT concepts and practice, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering ICT services.Key Competencies and Work Ethic Technical aptitude with a passion for engineering systems and new technologies.Excellent problem-solving skills – able to collect, organise, and assimilate information to draw sound conclusions.High level of self-motivation and drive to meet and exceed goals.Detail-oriented and quality-focused – diligent in ensuring accuracy in work processes.Excellent communication skills – able to explain technical concepts to a diverse audience.Collaborative partner – works effectively across functions and builds sound relationships.Ability to work under pressure and efficiently prioritise workloads.Curious and adaptable, finding rapid solutions to business questions.Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. We are committed to Employment Equity when recruiting internally and externally. Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries to process your personal information for this position. If you don't hear from us within 14 days, please consider your application unsuccessful.
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