Store Manager (External Applications Only) Description: Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements: Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experienceMust have well developed business acumenMust be able to work under pressureMust be computer literate (Basic computer literacy)Must have strong leadership skillsMust have strong administrative skillsOwn transport is preferable with valid drivers licenceMust have own cell phoneMust have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislationMust have strong Human Resources Management skillsResponsibilities: Strategic Management: Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives.Grow and Protect Market Share: Grow transactions, sales and market share in store as defined in the budget. Achieve sales budgets and growth objectives. Manage and promote the customer loyalty programmes and 3rd party credit. Develop action plans to protect the markets where competitors are entering the markets.Customer Service: Manage the implementation and monitoring of the Customer Service strategy in the store. Ensure an effective Delivery Service is maintained within the store as per company policy.Asset Control: Manage and control shrinkage within the Store as per policy. Protect Assets (Cash, Stock and Fixed). Manage Debtors within the Store.Human Resource Management: Manage manpower requirements in line with the Company and Division strategy. Ensure Succession Planning & Career pathing is in place within the store.Maintaining Store Standards: Conduct daily floor walks. Ensure implementation of agreed Action Plans (PIP's) where necessary. Monitor adherence of Company standard compliance in the Store.Stock Management: Ensure stock is ordered and received as per policy. Ensure that damaged stock is cleared as per policy.Store Safety (OHSA) Standards: Manage Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.Expense Management: Manage the Store to the Financial Model and benchmarks. Maintenance of expenses in line with budget within the store.Management of CB Way: Implement and maintain controls and disciplines as per the CB Way.Drive for Results: Constantly looks for and acts on opportunities to improve department performance.Think Strategically: Identifies gaps or potential inconsistencies in business results, performance data, processes or systems.Solve Problems: Proactively identifies problems and seeks root cause. Develops and implements appropriate action plans breaking complex tasks into manageable parts.Make Decisions: Makes decisions within framework of company policies and within set time lines.Plan: Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility.Manage Performance: Follows through on commitments made and delivers on them to achieve set objectives and targets.Handle Pressure: Handles pressure well and is consistent in controlling own responses irrespective of time / or workload pressures.Manage Change: Manages planned changes that may be brought about as a result of internal and / or external circumstances.Influence: Persuades, convinces and influences others towards point of view as leader of the department.Communicate: Assesses the needs of the audience in order to deliver appropriate message and content.
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