Solutions Engineer, Developer Solutions and Engineering TeamCape Town
ZAR 300000 - 400000
Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world-class technical solutions to enable developers to distribute their apps and games within the Amazon Appstore and grow their businesses. You will work with third-party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.
Key job responsibilitiesEscalation level debugging and troubleshooting for app developersAnalyzing, solving, and creating solutions for developersDeveloping documentation and other materials to support developersAct as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon DevicesDriving projects to improve the Amazon developer experienceProvide engineering support for incoming tickets, including extensive troubleshooting and debugging, covering multiple product linesMaintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projectsRead and understand complex application code and make code fixes to resolve support issuesDevelop tools to aid operations and maintenanceOwnership of one or more Digital products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with the engineering team for handing-off or taking over active support issues and to create a team-specific knowledge base and skill setA day in the lifeThe SE team currently has four key responsibilities: 1) Ongoing Steady State Support across partners, 2) Feature Integration and New App Launch Support, 3) Operational Excellence to improve time-to-resolution and reporting on tactical support, and 4) Tier-2 support for un-managed partner apps and drive issues to closure working with internal product teams to assist in resolution as needed.
About the teamCAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)
BASIC QUALIFICATIONSB.E. in Computer Science or a related field2+ years overall development/technical support experienceProven track record in working on enterprise-level large-scale n-tier applicationsDevelopment Experience in C/Java or open-source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systemsDemonstrated experience in Perl or shell scripts, a sound understanding of web technologiesDetailed knowledge of the UNIX/Linux operating system and toolsProven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applicationsDemonstrated skill and passion for problem-solving and operational excellencePREFERRED QUALIFICATIONSExperience analyzing and troubleshooting RESTful web API callsExperience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Posted: January 1, 2025
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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