Findojobs South Africa | Senior Store Manager Shelly Beach

Job Responsibilities:Overseeing overall operation of the restaurant/take-awayEnsuring quality standards of food and PEDROS Standard Operating Procedures are maintainedOverseeing and managing stock control, purchasing and ordersDealing with customer complaints and maintaining customer service levels of the restaurant/take-awayMaximising profitability and meeting sales and GP% targets, including motivating staff to do soManaging staff including discipline and work rostersWorking within a team and driving the restaurant/take-away forwardEnsuring compliance with health and safety regulationsEnsuring daily opening and closing procedures are conducted at the storeMarketing activities – ensuring that promotion and incentive programmes are introduced at the storeCustomer service relations management – handling customer service complaints and ensuring complaints are handled within the required time framePeople management – ensuring training programmes are in place for staff development and conducting regular structured staff meetings at the storeRecruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitabilityPerformance evaluation of staffRequirements: Restaurant and Fast-Food Service experience. Minimum 3 years related experience requiredGAAP experience and knowledge - AdvantageousOrganizational skillsCustomer service and good verbal communication skills
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