Datacentrix is looking for a Senior Ivanti Heat Administrator with at least 5+ years of experience. The candidates must be ITSM certified and will be responsible for the provision of day-to-day Heat administration and support in a large corporation with a multiple Heat environment, including resolution of Heat problems, data backup and restore, and the production of Heat performance statistics.
Required Qualifications: Matric & relevant Degree/Diploma in ITITSM CertificateMCSA / MSCE – Solutions Associate / ExpertResponsibilities: Operational Support: Analyse options, risk, and impact to business processes and recommendations.Analyse business requirements by conducting information-gathering sessions with clients, analysing the information and prioritizing the requirements to gain understanding of the business needs.Ensure that all calls are assigned/reassigned timeously and resolved within Service Target.Assist 1st Line Support ITSM and relevant departments when required, to get requests/incidents resolved on time.Meeting objectives and taking responsibility, apply Best Practice and Standards to proceed.Provide governance and stewardship in order to provide direction, focus and set priorities.Implement ITIL best practices for Service Support and Service Delivery.Maintain an effective Service Level Management (SLM) process by defining SLA, OLA and UC.Update existing SLA, OLA or UC when required and evaluate and coordinate process enhancements.Grow and implement Service Request Management. Enable IT customers to define offered services, publish those services in a service catalogue.Full Application Administration.Data Management.Notifications and Milestones.Decision Tree Configurations.Creating service targets for all of the above.Change Management: Configuring Change Management.Configuring task assignments.Configuring Task Management System.Setting application preferences and options.Configuring approvals.Configuring Release Management.Change Templates.Service Request Management: Set up the framework for Service Request Management Module.
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