Do you have experience working in a service desk or a platform support role? Are you looking to widen your technical skillset and progress within a long-term career?
We have an exciting opportunity to join our growing team as a Platform Analyst! We're looking for a personal individual to deliver exceptional customer service to our colleagues, providing second and third line support via a ticketing system. In this role you will be accountable for planning application management, maintenance and enhancements on our staffing and sales platforms / CRMs.
If you're looking for career progression then it's a great time to join our growing team in Cape Town, as our experienced team will provide you with all the tools, training and guidance to be a success!
Every day you will… Work with the Platform team, internal customers and vendor partners to translate our user stories into technical outcomes, developing, testing and delivering changes to meet business requirementsWork with the Support team on identified areas of high-volume tickets to determine and fix the root cause, to reduce ticket volumesEnsure that the service management application is being kept up to dateSupport the access control audit process, working with key business stakeholders to ensure that people working in the application have access to the tools at the level required to do their jobSupport the preparation of test plans for new software releases, conduct E2E / Regression testing on new releases and functionality and update findings, supporting the coordination of user acceptance testingWhat's in it for you? We offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
Focus on developing your skills and your career - we give you the tools, guidance and support, helping you to be successful in your careerUnrivalled career opportunities – that come from being part of a global group made up of healthcare, staffing and life science brandsRegular events and incentives, both locally and group wideMedical aidTo thrive in this role, you must... Have experience providing support in a platform or service desk roleHave experience managing CRM applicationsBe solutions focused with the ability to problem solveEmployment Equity: The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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