Findojobs South Africa | Ops Spec: Systems Engineer (Cloud&Infra)(Md)

Business Unit: Solutions
Department: Enterprise Infrastructure Solutions
Job Grade: Core Description: To support customer technical solutions by providing general technical support, maintenance, and troubleshooting on customer systems under the guidance of technical specialists.
Key Deliverables / Primary Functions: Collaborate with associated infrastructure service teams to meet SLAs and resolve issues.Manage and support Microsoft Remote Desktop Services.Manage and support Azure Virtual Desktop Services.Manage and support Citrix Virtual Applications and Desktop Services.Manage and support Citrix Netscaler Services.Manage and support Citrix Hypervisor.Identify and manage service-related risks.Core Functional Skills & Capabilities: Product KnowledgeResult OrientationCommunicationProblem ManagementCore Behavioural Competencies: Working with PeopleAdhering to Principles and ValuesDelivering Results & Meeting Customer ExpectationsCoping with Pressures & SetbacksFollowing Instructions & ProceduresMinimum Qualifications: NQF 6: 3-year Degree / Diploma / National Diploma in Information Technology or Computer ScienceNQF 4: Grade 12 National DiplomaExperience: 3 years' experience with exposure to financial service IT infrastructure5 years' experience with exposure to financial service IT infrastructureCertifications: Azure CertificationITIL Foundational V3 / 4CitrixProfessional Memberships: Relevant Industry
Level of Engagement & Span of Control: Engagement with all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition: Valid Driver's LicenseWillingness to be on standbyWorkplace / Physical Requirements: Hybrid Remote Worker
Billable

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