As a Network Security Engineer, you will be responsible for maintaining and improving the security of our network. This includes identifying vulnerabilities within our network and monitoring these to make sure they are resolved quickly. You'll also manage firewall rules, monitor system performance, and help ensure that our systems meet compliance requirements.
Duties and Responsibilities: Proactively monitor the work queues.Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.Update incident and change tickets with resolution tasks performed.Identify, investigate, and analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution.Provide second-level support to all incidents and requests, and identify the root cause of incidents and problems.Communicate with other teams and clients for extending support.Execute changes with clear identification of risks and mitigation plans to be captured into the change record.Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.Work with automation teams for effort optimization and automating routine tasks.Seek and identify enhancements across the network environment.Coach Service Desk and L1 teams for technical and behavioral skills.Identify problems and errors before they impact a client's service.Lead and manage all initial client escalations for operational issues.Contribute to the change management process by logging all change requests with complete details for standard and non-standard changes, including patching and any other changes to Configuration Items.Ensure all changes are carried out with proper change approvals.Plan and execute approved maintenance activities.Audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles.Gather all required information and add it to the assigned tickets before escalating to the next tier of support.Partake and abide by CAB processes when involved in changes.Qualifications and Experience: Operate FTP, SSH, and Samba Server in the Linux Environment.Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime).Knowledge of incident management systems.Moderate years of relevant managed services experience.Moderate level knowledge in ticketing tools, preferably Service Now and Remedy.Working knowledge of Infoblox.Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).Up-to-date and relevant ITIL certification (Foundation Level).CCNA Enterprise.CCNP Enterprise is an advantage.Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI).
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