Please note that preference will be given to South African candidates from designated groups.
Employee Value Proposition: Join our IS Support team and make a difference!
The Information Systems (IS) support team is the backbone of our operations, ensuring that our systems run smoothly and enabling our teams to consistently meet and exceed client expectations. We invite you to join our IS support team, where you will be technically challenged, supported and valued, while enjoying a flexible work-life balance and being part of a high-performing, collaborative team.
Here's why you should consider becoming a part of our team:
The role is challenging and rewarding. We primarily use Microsoft software and tools, providing a robust and reliable tech stack.Since this is a night operator role, the majority of your work will be remote, minimizing commuting time and avoiding traffic. You will receive a UPS to ensure uninterrupted remote working experience.The team and leadership are supportive and visible, you will not be isolated with two other support team members working complementary shifts.Be part of one of the leading Asset Management firms in South Africa, with international operations, a strong brand and reputation in the industry.The mother city is beautiful, there's lots to do and see. Cape Town offers an active and vibrant culture and a good quality of life. When you relocate from another city, you will receive assistance with relocation costs.The organization is on the lookout for a dedicated IS Support Specialist ready to perform critical operations, configurations, and maintenance on their production systems. Your role will involve tracking, managing, and reporting on IT problems, ensuring swift resolutions and maintaining seamless operations. If you are a team player who is passionate about technology, we are waiting to hear from you.
Responsibilities: Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients.Document all automated and data distribution processes, service level agreements and escalation procedures including incidents, errors, and workarounds in the register.Perform all relevant predefined support and maintenance requests.Escalate all relevant incidents and errors to applicable second- and third-line support.Conduct trend analysis on incidents and problems to identify problem areas.Proactively implement appropriate measures, tools & systems to monitor availability of service components and data.Work closely with teams to ensure a continuous, stable, and efficient environment.Efficient and accurate execution of core job aspects.Person Specification: Relevant Degree or Diploma.Ideal experience: Minimum of 2 years commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry, or similar environment.Tech Stack Required:
T-SQL
Tech Stack Desired:
SSRS
Azure or similar cloud capability
ActiveBatch or similar automation tool
PowerShell or similar scripting language
C#
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