Time left to apply: End Date: October 29, 2024 (3 days left to apply)
Job requisition id: R21778
Job DescriptionTo provide advice and guidance to business unit teams and finance business partners regarding financial performance and reporting, financial impact assessment on product launch decisions as well as post implementation reviews and on-going product performance and profitability analysis in alignment to business objectives.
Provide input into the budgeting process and monitor utilization for the financial year according to the operational plan.Produce or review budget reports to make sure they accurately reflect work activity.Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements.Escalate potential budget risks that may lead to increased costs or financial losses.Present work proposals on planned activities that will require financial resources and allocate and approve expenditure.Collate, analyze and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget.Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities.Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base.Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.Engage in cross-functional relationships to obtain and provide work support.Ensure full understanding of customer needs to deliver a quality service.Ensure customer service solutions are aligned to the business operational plan, organizational values and service standards.Communicate how customer service solution will be implemented and secure buy-in.Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.Ensure resolution of customer queries and complaints timeously and ownership of issues.Analyze customer feedback to help improve customer service.Propose ideas to improve customer service.Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.Ensure implementation of relevant policies, governance and practice standards across the business.Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes.Develop an understanding of risks and risk management approaches, implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.Educate others and make suggestions for improvements.Network and participate in specialist risk forums where required.Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.Research, enable and consult on improvements and opportunities to harness technology and platform enablement.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy. Monitor customer feedback reports and align processes to maximize efficiencies.Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.Develop and implement an area operational plan in achievement of business objectives.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 29/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About UsA leading corporate and investment bank in South Africa and the broader Africa continent, RMB offers large corporate and institutional clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. RMB's talent is expected to be high performing whilst fixing for real-world challenges such as funding the green economy through sustainable finance transactions; unlocking transformation with innovative BEE deals; providing financial and strategic support to management teams in the unlisted sector; financing infrastructure that will uplift economies and improve the lives of millions of people – all of this is about thinking big.
If you are invested in making a difference on a serious scale, RMB is where you should build your career and explore new ways to contribute to a better world.
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