Financial Aid - Administrative Assistant: Ref. No. Fa15 & Fa16

To provide administrative support to the Financial Aid team in the implementation of policies, procedures and systems in order to ensure excellent customer service and alignment with the objectives of the Financial Aid function and DUT.
MINIMUM REQUIREMENTS

M+3 qualification in Business Administration, Office Management or Accounting related.
One-year Higher Education Experience

EXPERIENCE AND KNOWLEDGE

Office environment experience
Computer literacy (MS Office/ Excel)
Good communication skills
Good administrative & organizational skills
Basic knowledge of ITS systems

SUMMARY OF DUTIES
GENERAL OFFICE DUTIES

Full Bursary Administration
Maintain on-line filing system
Updating of students correspondence
Receiving, verifying forms
Data capturing
Enforce current internal processes
Other duties assigned by line manager

CUSTOMER ADVICE & SUPPORT

Assisting students at Reception.
Resolving queries where possible.
Referral of students to relevant Financial Aid Counsellors & Seniors.
Attending to student queries via different platforms
Initial screening of students ' queries before referrals.
Advising students of their application status.
Disseminate Financial Aid Information.
Booking of student appointments for sponsor visits.
Assisting with Bursary applications/other logistical duties.

TEAM PARTICIPATION

Maintains sound relationships with colleagues and contributes to team effort.
Ensures personal & professional self-development.

SYSTEMS

Viewing student records.
Submits weekly & monthly work and statistics reports to Senior Financial Aid Counsellor.
Give monthly feedback to Financial Aid team during Departmental meetings.


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