Responsibilities Processing of Unclaimed cases:Process cases as allocated by State Accountant in accordance with relevant procedures.Conduct payments on traced unclaimed benefits in accordance with standard procedures.Communicate estimated payout to beneficiary in writing, once approved by State Accountant.Refer cases where complex issues have been identified to the State Accountant.Processing of Re-issues.Amending/Changes of pay point and address.Response to queries.Exception cases with incomplete documents.Adhoc project required by management. Prepare re-issues of benefits transactions: Conduct payments on traced unclaimed benefits in accordance with relevant processes.Implement payment changes for re-issue of benefits in accordance with standard procedures.Maintain accurate financial records of re-issues.Verify payment and disbursement numbers on the system against documentation, ensuring accuracy.Ensure that banking details on the pension benefits re-issues are correctly captured on a daily basis prior to the payment run.Ensure that banking details changes on the monthly instructions are correctly captured on a daily basis prior to the monthly run.Draft submissions to Legal Section for payment older than seven years.Draft memorandums to Forensic Section to validate SAPS cases submitted by member and beneficiaries before payment.Draft memorandums to Forensic Section related to fraudulent applications.Assist clients with queries telephonically and/or by email.Liaison with all relevant stakeholders.Ensure that all applications submitted for processing of re-issues and pay point meet the requirements.Assisting management with audit enquires and resolve findings if any.Ensure that work given is accurately submitted in time.Validate all applications received against the information on Pekwa system.Validate all South African identity documents and passport with Department of Home Affairs (DOHA) system.Validate letter of Authorities with the Master Portal.Submit all cases above 1 million Rand for safety web verification before payment.Escalate all complex enquiries to the State Accountant to resolve.Assist with the testing of the Remas request.Submit daily statistics to the State Accountant.Implement specified controls to ensure safekeeping of batches of re-issue transactions.Draft memorandums to Forensic Section related