Responsibilities:Achieve high levels of customer satisfaction through excellence in production editing, proofreading, and publishing quality manuscripts to the public and other departments.Facilitate staff recruitment, selecting, orienting, communicating job expectations, training employees, and developing personal growth opportunities for career development.Accomplish staff job results by coaching, counselling, and disciplining employees.Plan, monitor, appraise job results, provide constructive feedback, and implement prevention strategies.Demonstrate a team culture and interdisciplinary atmosphere of trust where contributions are valued, and consensus is fostered.Accomplish department objectives by determining staffing levels, supervising team members, assigning workload, and organizing and monitoring manuscript processes.Implement and enforce systems, policies, and procedures and implement corrective actions.Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to regulations.Complete operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.Control budget information allocated to the team, including staffing, equipment, and software, and implement corrective actions.Provide quality service by enforcing quality and customer service standards.Interface with customers to answer questions or solve problems.Maintain manuscript records, document necessary information, and utilize reports to project manuscript statuses.Identify areas of improvement and establish innovative or adjust existing work procedures and practices.Proofread manuscripts for spelling, grammar, punctuation, syntax, usage, consistency, and voice, inspect and cross-check references and data, and implement corrective actions to ensure consistency in manuscript output.Confer and coordinate activities with other departments.Contribute to team effort by accomplishing related results as needed.Requirements:SUPERVISORY SKILLS: Proven work experience as a supervisor or relevant role.?Proficient in spelling, punctuation, grammar, and other English-language skills.Accuracy and attention to detail.Proven ability to direct and coordinate operations.?Highly effective supervisory skills and techniques.?Ability to input, retrieve and analyse data.?Familiarity with company policies and legal guidelines of the field.?Excellent communication and interpersonal skills.?Strong organisational, time management and leadership skills.?Ability to manage and prioritise multiple projects in a fast-paced environment.Ability to work well under pressure.?TECHNOLOGY SKILLS: Database user interface and query softwareProject management software?Enterprise resource planning ERP software or CRM SoftwareMicrosoft Office MINIMUM REQUIREMENTS: 5+ years of experience in publishing, with previous supervisory experience.1+ years proofreading experience.Certificate, Diploma or Degree in journalism, communication, logistics, supply chain management, business administration or relevant field.? ADDED ADVANTAGES AND PREFERENCES: Familiarity with HTML, XML and ePUBs.?(Familiarity with publishing software and technology).Good language skills in official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, and Setswana.?A valid driver's license.
