Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
Job Introduction:Field Technician - G4S Deposita - Witbank, South Africa
Deposita SA, a world-renowned Cash Management Company specializing in smart solutions for banking, retail, and wholesale sectors, has a vacancy in the Operations Department.
Reporting to the Operations Manager, the successful candidate will be responsible for installing, repairing, and maintaining ABMs as well as docking stations.
The successful incumbent should be a self-starter with a proven track record in maintaining company policy, adopting best practices, and exercising sound judgment in pursuit of the organization's goals, while understanding the role that technical support plays within a successful business unit. The incumbent is expected to be results-driven and to live the values of the organization.
Role Responsibility:1. Effective management of Installations and Maintenance Ensuring installations and de-installation of ABMs are completed.Provide training to customers on new ABMs.Maintain and install docking stations.Maintain ABMs and install new modifications.2. Effective management of Operational Excellence Ensure that customer needs are attended to timeously.Workmanship is always at the highest level.SLAs to be completed according to business arrangements.Maintain and care for equipment issued by the business.Collect faulty canisters from the cash centre for repair by the service centre.Monthly maintenance to be completed according to SLA agreements (98% per vendor).Correctly complete the Call logging system (Journey) for reference, billing, and stats.3. Effective management of Client Retention Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been conducted on the devices.4. Effective management of Customer Service Perform spot fixing on-site.Ensure technical call-outs are attended to within the time limits of SLA.Work extended hours when needed.5. Health and Safety Participate in the design, development, review, implementation, and monitoring of each year's branch/region/national safety plans.Participate in safety forums created by the company, for example, safety meetings and safety talks.Report all safety incidents to the relevant people.Discuss all safety incidents on all levels.Follow up on any activities through safety meetings/committee/representatives/management.Attend safety education and refresher programs.Comply with safety policies and procedures at the workplace.Distribute safety information as and when required.Wear protective clothing at all times.The Ideal Candidate:1. Qualification & Technical Experience Required Grade 12 / NQF Level 4.A valid driver's license.Electrical skills.Technical skills.2. Skills and Attributes Delivering great customer service.Sharing and cooperating.Dealing with challenging circumstances.Understanding the organizational environment.Attention to detail.Ability to work under pressure.About the Company:Deposita is a leading cash and payments management company based in South Africa.
We protect lives and livelihoods from the harmful, costly effects of money. With less handling, temptation, error, and waste, you can be more efficient, more profitable, save more, and trust more.
For over a decade, we have perfected the art of cash management using world-class innovation, product development, manufacturing, and implementation of technology to collect, handle, process, safeguard, and dispense cash.
We provide tailored end-to-end cash, self-service, and payment management solutions for our customers in retail, wholesale, and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way.
For more information on Deposita, please visit: www.deposita.co.za
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