Job title : Field Services & Operations CoordinatorJob Location : Gauteng, BoksburgDeadline : January 12, 2025Quick Recommended Links Jobs by Location Job by industries Main Purpose of the Job We are seeking a dynamic and organized Field Services and Operations Coordinator to join our team.
In this role, you will play a pivotal part in ensuring the seamless execution of field operations, managing service delivery, and maintaining operational efficiency.
The ideal candidate will be proactive, detail-oriented, and possess excellent problem-solving skills. Education, experience and competencies Matric (bachelor's degree in business administration, Operations Management, or a related field - Advantage). 2+ years of experience in field operations or service coordination roles. Industry experience – electronic engineering/electrical engineering or manufacturing Strong attention to detail - Familiarity with SLA contracts and payroll processes Strong knowledge of operational workflows and process optimization. Advanced Microsoft Office skills (Word, Excel, PowerPoint) Responsibilities Compile weekly FS Sheets received from Area Managers. Submit compiled FS Sheets to payroll in a timely manner. Liaise with Account Managers to understand reasons for overtime and its recoverability. Coordinate with SLA Contracts and Admin Manager on shift options and SLA coverage. Compare FS Sheet hours with hours covered by SLA contracts. Analyse and compare claimed kilometres (KM) with actual KMs from branch to shaft. Compile reports for Overtime (@1.5, @2) and KM Claims. Prepare monthly Overtime & KM presentations for Account and Area Managers. Highlight excessive claims to management. Liaise with payroll to finalize overtime and KM claims for monthly payroll approval. Collaborate with Software Developers on FS Sheet report requirements for overtime and KM claim management. Compare manual timesheets with BECS FS Sheets for accuracy. Identify and report inaccuracies in BECS FS Sheets. Work with field staff to resolve data inaccuracies. Issuing of Rugged Tablets Liaise with HR Administrator to issue tablets to new technicians. Coordinate with Branch Administrators for replacement tablets and reissuance to technicians. Manage bookings for tablet repairs and track repair statuses. Monitor tablets' usage and location in the field. Liaise with GM to maintain appropriate stock levels. Coordinate with the bookkeeper for tablet orders. Field Service and Branch Training Work with Branch Admin Managers to train new Branch Administrators, adhering to training timelines. Provide training and visual demonstrations on branch procedures and work instructions. Offer additional training sessions as required. Liaise with relevant departments to keep procedures and work instructions updated. Work Instructions Development Collaborate with Branch Admin Managers on required work instructions and procedures. Liaise with relevant departments for specialized instructions. Draft and finalize work instructions and procedures. Distribute drafted work instructions to Branch Admin Supervisors for testing. Collect feedback and suggestions from Branch Admin Supervisors and Administrators. Integrate suggestions into finalized work instructions and procedures. Submit final work instructions to the Branch Admin Manager for numbering and distribution. Invoice and POD Management Liaise with the credit controller weekly to address overdue invoicing issues. Highlight overdue invoicing problems during "Weekly Critical Meetings.
" Collaborate monthly with the credit controller to resolve overdue invoicing issues. Add monthly overdue issues to the MANCO report. Liaise with the credit controller weekly to update the Outstanding POD's List. Present Outstanding POD's List at "Weekly Critical Meetings.
" Mine Family Tree Information Management Work with the Credit Controller to update Booyco customer details in Syspro. Update customer information in the Mine Family Tree database. Add updated information to the "Information" tab. Download Google Sheets documents and distribute to stakeholders. Coordinate with Engineering to distribute service bulletins to the field. Maintain a record of receipt registers from the field. Order and receive stationery for the Field Services Office. Download and send the FS printer status page to the bookkeeper. Liaise with the PA to manage weekly groceries and maintain grocery containers. Compile MANCO reports using individual reports. Assist with field and branch-related issues as needed. Engineering / Technical jobs