Field Services Engineer

ROLE PURPOSEThis person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site. The person will install, configure, support Cisco and Huawei Customer equipment and Ascidian NID devices. The job also requires that we rack and stack in the VB pops.ROLE REQUIREMENTProvide solution and product specific consultation and support Configuration and setup of Networking devices to be deployed on the Vodacom Network Direct impact on Support and contract deliverable.Assume responsibility for the following:Ensure devices are configured correctly for deploymentEnsure devices are ready for shipment in time for scheduled deploymentManage regional support stock levelsAttend and advise solution scoping meetingsDesign and deploy cisco switch configurationsAdditional InformationIndividuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organizationInterprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staffAble to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the companyAble to be a "big picture" thinkerExcellent leadership, team building, and management skillsEncouraging to team and staff; able to mentor and leadExcellent verbal and written communication skillsAble to align multiple strategies and ideasConfident in producing and presenting workIn-depth understanding of the industryJOB SPECIFIC REQUIREMENTStrong telephony device experienceGood technical knowledge of LAN and WAN infrastructureExcellent in-depth network knowledgeUnderstanding of Sdwan solutionsGood understanding of Wireless solutionsQualifications & ExperienceN+ A+CCNA or equivalentHCNAHCNP preferablyCCNP preferablyLEADERSHIP COMPETENCY REQUIREMENTExceptional team management skills.Excellent verbal and written communication.Ability to delegate efficiently.Extensive industry knowledge with an eye towards the future.Diplomacy And PatiencePeople SkillsStrategic ThinkingListeningThe Ability To Set And Execute the Vision of the Company
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