Field Service Technician – Maritime cranesRole Summary: Provides any kind of service to the customers company machine.Accountabilities / Key Performance Areas:Apply electrical, electronically, hydraulically and mechanical theory and related knowledge to test and modify operational electrical machinery and electrical control, electronically control equipment and circuitry, hydraulically circuits and components, mechanical equipment.Diagnose, adjust, repair or overhaul port equipment such as harbour mobile cranes, reach stacker, ship cranes, ship to shore cranes, rubber tyred gantry cranes etc.Complete assigned paperwork as per procedures, including time sheet, work report, and expense report in the latest available version.Fill out all forms properly including customer's signature where applicable.Cares and maintains company tools, machines and equipment.Responsibilities (but not limited to):Operate machine for test, inspection, diagnosis, and troubleshooting.Set a positive example in punctuality and professional demeanor through respectful communication with all staff, keeping work areas clean and orderly, and promoting safety regulations.Test mechanical products and equipment after repair or modification to ensure proper performance and compliance with manufacturer's specifications.Repair and replace damaged or worn parts with Original Equipment Manufacturer (OEM) spares and OEM repaired parts.Dismantle and reassemble heavy equipment using hoists and hand tools.Clean, lubricate and perform other routine maintenance work on Company machines.Examine parts for damage or excessive wear using relevant measuring devices.Read, understand, and interpret operating manuals, parts manuals, blueprints and technical drawings.Overhaul and test machines or equipment to ensure operating efficiency and safe integrity of the machine.Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications.Oversee the maintenance of quality standards through visual and mechanical inspection methods.Promote a safe work environment by following onsite safety rules and ensuring compliance with established safety procedures.Oversee the handling and disposing of hazardous wastes.Successfully complete factory authorized training.Demonstrate working knowledge of Company Service Software (i.e. Sculi and Crane Management software).Prepare for jobs by checking parts and documentation for accuracy and completeness.Complete jobs independently with minimal assistance.Assist customers with troubleshooting, part and machine related questions when needed.Attend training sessions as required.Maintain a minimum set of tools and Personal Protective Equipment (PPE) required for job performance.Maintain a positive attitude and serve as a role model for other employees.Maintain company service literature and stay aware of technical changes.Assume the lead person position and train/mentor others in the department.Refuse to carry out unsafe tasks in conflict with Company's procedures or technical rules.Follow the Company Field Service policy and the Company code of conduct.Qualifications:Education / Experience: Minimum 4-5 years related experience and/or training; or equivalent combination of education and experience.Computer Skills: Basic knowledge of Microsoft Office products such as Outlook, Word, and Excel.Skills:Ability to work under pressure.Analytical skills.Attention to details.Problem-solving skills.Technical work.Logical thinking.Teamwork.Judgment - Displays willingness to make decisions.Safety and Security - Observes safety and security procedures.Characteristics:Able to work alone.Active.Willingness to travel.Helpful.Responsible.Highly motivated with a positive attitude.Confidential and professional.High tolerance for stress and work pressure.Well organized.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesManufacturing
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