Field Service Technician - Kuruman, Northern CapeFunctional area: Service
Onsite or Remote: Onsite
Primary Skills: Critical Thinking, Problem-solving, Active Listening
Country/Region: ZA
Location: Kuruman, Northern Cape, ZA, 8460
Date of posting: Jan 14, 2025
About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.
It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Mission
The mission of this position is to provide technical support and enhance communication for BEV machines at Epiroc and with customers.
The goal is to ensure customer satisfaction by monitoring machine performance, availability, operating costs, employee safety, and labour efficiency.
Main Duties & Responsibilities: Provide Technical Support to customers in your assigned area.Conduct Underground and Site Visits.Regularly audit machines on all equipment in your area.Deploy field service and service technicians when customer orders are raised.Follow-up on audits and orders for technicians.Troubleshooting and technical assistance.Maintain service schedules for all Battery Electric Vehicles (BEVs) in your area.Build strong relationships with our customers.Assist in other areas / divisions of the Company when needed.Communicate within different departments.Assist Workshop in compiling quotes for repair and rebuild work.Be prepared to work outside normal working hours in emergency or breakdown situations.Commissioning of machines:Pre-delivery service in the workshop and on-site.Commissioning of equipment – surface and underground.Implementation and monitoring of new technologies in your area.Weekly status reports:Suggest improvements to Epiroc and customers.Record-keeping of implementation processes with suggested improvements.Communication: Report on all site visits to clients and manager.Address and follow through on customer queries and concerns.Able to arrange and plan your day-to-day activities with your manager and ensure this is communicated to your manager.Competences, Skills & Experience: Technical background.Valid driver's licence.Excellent product knowledge within BEV / Understanding of schematics for product lines / Part of the Technical Support team in upselling technical skills.Interpersonal skills to work as part of the Workshop team.Excellent customer relations / Interpersonal skills to work with customers and suppliers.Good telephone manners and skills.Monthly utilization must be above 85%.Able to work independently without supervision.Experience with underground Trackless Mobile Machinery (TMM) equipment.Experience with Battery Electric Vehicles (BEV) is advantageous.Closing Date: 25 January 2025
Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture.
To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society.
With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.
The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.
Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18,200 passionate employees supporting and collaborating with customers in around 150 countries.
Learn more at www.epirocgroup.com.
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.
To succeed, we need to speed up the shift towards more sustainable mining and construction industries.
We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome.
We are looking for those who want to develop, grow, and dare to think new.
In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation.
We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.
This is how we do business for a sustainable future.
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