Field Service Technician - Kuruman, Northern CapeFunctional area: Service
Onsite or Remote: Onsite
Primary Skills: Critical Thinking, Problem-solving, Active Listening
Country/Region: ZA
Location: Kuruman, Northern Cape, ZA, 8460
Date of posting: Jan 14, 2025
About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.
It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Mission
The mission of this position is to provide technical support and enhance communication for BEV machines at Epiroc and with customers.
The goal is to ensure customer satisfaction by monitoring machine performance, availability, operating costs, employee safety, and labour efficiency.
Main Duties & Responsibilities: Provide Technical Support to customers in your assigned area.Conduct Underground and Site Visits.Regularly audit machines on all equipment in your area.Deploy field service and service technicians when customer orders are raised.Follow-up on audits and orders for technicians.Troubleshooting and technical assistance.Maintain service schedules for all Battery Electric Vehicles (BEVs) in your area.Build strong relationships with our customers.Assist in other areas / divisions of the Company when needed.Communicate within different departments.Assist Workshop in compiling quotes for repair and rebuild work.Be prepared to work outside normal working hours in emergency or breakdown situations.Commissioning of machines:Pre-delivery service in the workshop and on-site.Commissioning of equipment – surface and underground.Implementation and monitoring of new technologies in your area.Weekly status reports:Suggest improvements to Epiroc and customers.Record-keeping of implementation processes with suggested improvements.Communication: Report on all site visits to clients and manager.Address and follow through on customer queries and concerns.Able to arrange and plan your day-to-day activities with your manager and ensure this is communicated to your manager.Competences, Skills & Experience: Technical background.Valid driver's licence.Excellent product knowledge within BEV / Understanding of schematics for product lines / Part of the Technical Support team in upselling technical skills.Interpersonal skills to work as part of the Workshop team.Excellent customer relations / Interpersonal skills to work with customers and suppliers.Good telephone manners and skills.Monthly utilization must be above 85%.Able to work independently without supervision.Experience with underground Trackless Mobile Machinery (TMM) equipment.Experience with Battery Electric Vehicles (BEV) is advantageous.Closing Date: 25 January 2025
Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture.
To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.
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