Accountabilities / Key Performance AreasProvision of on site support for planned and emergency repairs.Apply electrical, electronic, hydraulic and mechanical theory and related knowledge to test and modify operational electrical machinery and electrically controlled, electronically controlled equipment and circuitry, hydraulic circuits and components, mechanical equipment.Diagnose, adjust, repair or overhaul port equipment such as Harbour Mobile Cranes, Reach Stackers, Offshore- and Ship Cranes.Complete assigned paperwork as to procedures, including time sheets, work reports, and expense reports. Fill out all forms properly, including customer's signature where applicable.Cares for and maintains company tools, machines, and equipment.Primary ResponsibilitiesOperate machines for test, inspection, diagnosis, and troubleshooting.Set a positive example in punctuality and professional demeanor by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs.Test mechanical products and equipment after repair or modification to ensure proper performance and compliance with manufacturer's specifications.Repair and replace damaged or worn parts with Original Equipment Manufacturer (OEM) spares and OEM repaired parts.Dismantle and reassemble heavy equipment using hoists and hand tools.Clean, lubricate, and perform other routine maintenance work on company machines.Examine parts for damage or excessive wear using relevant measuring devices.Read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.Overhaul and test machines or equipment to ensure operating efficiency and safe integrity of the machine.Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications.Oversee the maintenance of quality standards through visual and mechanical inspection methods.Promote a safe work environment by following on-site safety rules and ensuring the group and self-follow established safety procedures.Oversee the handling and disposing of hazardous wastes, such as toner, oil, antifreeze, transmission fluid, auto parts cleaner, and similar materials.Successfully complete factory authorized training.Demonstrate working knowledge of company Service Software (i.e. Sculi and Crane Management software).Prepare for jobs by checking parts and documentation for accuracy and completeness and any possible required online safety courses (i.e. customer-specific safety induction, MIST (Minimum Industry Safety Training)).Complete jobs independently with as little assistance from others as possible.Assist customers with troubleshooting, part, and machine-related questions when needed.Attend training sessions as required.Maintain a minimum set of tools and Personal Protective Equipment (PPE) required for job performance.Cares for and maintains company tools, machines, and equipment.Maintain a positive attitude and serve as a role model for other employees to follow.Maintain company service literature and maintain a high awareness of technical changes.Assume the lead person position.Train and/or mentor others in the department.Refuse to carry out unsafe tasks in conflict with company's procedures or technical rules.Follow the company Field Service policy and the company code of conduct.Restrict the tasks that may be assigned.Be responsible for ensuring that all field service equipment is compliant with health and safety acts.
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