Key Performance Areas- You will be required to support our software solutions, integration of Industrial Tools and Assembly Systems and projects for our customers.- You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (G').- We are seeking a highly skilled and motivated software professional capable of supporting the installation and configuration of complex production systems.- Additionally, you will be responsible for conducting thorough technical analyses of installed solutions in case of malfunctions and providing contract support.- The ideal candidate should demonstrate proficiency in managing production-critical systems within industrial environments.- You should possess a deep understanding of the relationship between customer production processes and the corresponding software products and solutions.- Communicate with various stakeholders, product company and other customer centers.- Accountability of order execution with operational excellence.- Support for Service Level Agreement finalization.- Support for successful project executions with Automation task related to Software.
- Strong collaboration with Product Sales Team for new projects including demos.During the project phase- Integration of new software solutions into existing technical customer environments.- System installation and configuration of software products including tools and their controllers.- Handling of change requests.- Testing and validation.- Problem analysis and elimination of errors.- Customer trainings.- Supporting customer in pilot phases, while ramping up the production.During the maintenance phase additionally:- Ongoing remote or onsite production support.- Follow up on IT incidents with product company.- Shift support if necessary.- Reconfiguration and modification.- Software updates.- Preventive Maintenance, Calibration and other services (such as Installation and Commissioning, troubleshooting etc.)
related to Industrial tools. Qualifications & Experience- Degree or diploma in Information Technology/Electronics and Communication, or equivalent.- Certification courses in software and database are advantageous.- Proven professional experience as a system administrator in the IT sector.- Minimum 3+ years of relevant experience in the field.- Valid driver's license.- A Team Player with strong communication skill.- Server and workstation administration on Windows and UNIX, preferably including cluster technologies.- Installation and troubleshooting of hardware platforms.- Network technology and data communications.- ORACLE and Microsoft SQL Server installation and administration.- Webserver installation, management and troubleshooting: Apache, IIS.- Fluent in verbal and written English, additional local languages would be advantageous.- Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable.- Advantageous to have experience with software programming and scripting languages.- Self-motivated with a strong sense of responsibility.- Ability to handle complex multitasking situations under pressure.- Proactive, dynamic and enthusiastic.- Excellent interpersonal and organizational skills.- Capability of adapting to flexible schedules.- Willing to travel extensively as per business requirement.- Collaborative: Engages actively as a team player, enjoys expanding their network, and seeks learning opportunities by leveraging diverse competencies and perspectives from others, while also sharing their own knowledge and experience.- Open-minded: Adaptable and globally-oriented, passionate about continuous learning and exploring new horizons.
Quick to adapt to unfamiliar situations and seize opportunities.
Curious about different cultures, eager to discover fresh perspectives and innovative ideas.- Resourceful: Proactively seeks improvements and innovative solutions, utilizing available resources effectively.
Takes initiative to drive progress and embraces advancements in technology to seize opportunities.- Entrepreneurial Mindset: Assumes responsibility and is driven by achieving results.
Naturally curious, excels in uncovering innovative and practical solutions to real-world challenges, demonstrating persistence in following through to deliver outcomes.